Parts Manager

Lookers; Carlisle; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lookers Carlisle Volkswagen is seeking an ambitious Parts Manager to join their team. The ideal candidate will lead a busy department and deliver exceptional customer service, with prior experience in the motor trade essential. Join a top automotive retailer offering competitive benefits, ongoing training, and career development.

Benefits

Competitive salaries

Enhanced holidays

Car schemes

Critical illness cover

Life Assurance

Mental health support

Enhanced parental leave

Potential company car

Bonus schemes

Qualifications

• Previous experience in a similar role within the motor trade is required.
• Full UK driving license is required.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a busy Parts Department and ensure excellent customer service.
• Manage accurate data collection and provide forecasts on departmental performance.
• Achieve sales by promoting Parts and managing customer accounts.

Skills

Customer Service

Communication

Attention to Detail

Team Leadership

Job description

OTE

Overview

Volkswagen Carlisle

Mon - Fri 8:00 - 17:30

OTE Up to £35,000 per annum

Lookers Carlisle Volkswagen is recruiting an ambitious and experienced Parts Manager to join our friendly, hard-working team on site. As a Parts Manager, you will lead a busy Parts Department, provide excellent customer service, and demonstrate a comprehensive technical understanding of the automotive trade. Joining our aftersales department, you should be a team player with exceptional communication skills to build rapport with colleagues and customers. You will be part of one of the top automotive retailers in the UK, with ongoing support to develop your skills and build a strong career within the industry.

• Lead your team in a fast-paced, busy environment
• Ensure retail and workshop customers are served quickly and efficiently, with all orders processed on the same day
• Achieve sales by prospecting, acquiring, and maintaining accounts, and actively promoting Parts and related promotions
• Answer customers’ questions regarding technical issues, warranties, and repairs in clear, understandable language
• Support company policies on security, especially regarding the protection of sensitive customer information
• Manage accurate data collection and provide forecasts on departmental performance

The ideal candidate will be dedicated to flawless customer service and passionate about the motor trade industry. Enthusiasm, drive, and motivation are essential to achieve excellent results. Previous experience in a similar role within the motor trade is required. You must hold a full UK driving license, as you may need to drive some of the most prestigious cars on the market. The candidate should have excellent verbal and written communication skills, be meticulous with attention to detail, and maintain accurate records. A positive, friendly attitude, integrity, discretion, and the ability to work under pressure are also important.

About us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 franchised dealerships nationwide. We offer a comprehensive benefits package, including competitive salaries, enhanced holidays, car schemes, critical illness cover, Life Assurance, Smart Health, mental health support, enhanced parental leave, and potential company car and bonus schemes for some roles.

We are committed to nurturing our employees through manufacturer brand and management training, celebrating success with our annual Lookers Excellence Awards, and fostering an inclusive, discrimination-free work environment. Successful applicants will undergo employment checks, including employment verification, address and credit checks, criminal background, and driving license checks if applicable.