Parts Manager

Sytner Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Sytner Group as a Parts Manager at Bentley and Lamborghini Birmingham. This full-time role involves leading a dedicated team, optimizing stock management, and ensuring exceptional customer service. With a focus on profitability and efficiency, the position offers an exciting opportunity to contribute to a well-respected brand renowned for its prestigious vehicle lineup.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Management/supervisory experience in an Aftersales department required.
• Understanding of analyzing KPIs and budgets.

Responsibilities

• Lead a team in managing stock and maximizing profitability of parts department.
• Coordinate with workshops and sales teams, selling directly to public.
• Ensure excellent customer service and smooth departmental operations.

Skills

Customer Service

Communication

Organizational Skills

Stock Control

Parts Administration

Tools

Kerridge

Job description

About the role

An exciting and rare opportunity has arisen to join our team at Bentley and Lamborghini Birmingham as a Parts Manager. As a Sytner Parts Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will be managing stock and helping to maximize the profitability and efficiency of the department. You will coordinate with the workshops and sales teams as well as selling directly to the public.

Your position is critical to the smooth running and excellent customer service we provide to our demanding and discerning clients. This is a full-time role Monday to Friday, with occasional Saturday mornings to ensure we provide our customers with the highest levels of service.

About you

Previous experience within the motor industry in a similar role is essential, including experience in analyzing and controlling KPIs and budgets. Ideally, you will be highly motivated with a clear understanding of stock control, parts administration, systems, and profitability. Excellent communication and organizational skills are essential, and a good knowledge of Kerridge is desirable. You should have a desire to offer great customer service and to grow our success through additional sales to external independent garages and accessory sales.

Please note that candidates must have management/supervisory experience in an Aftersales department as a minimum requirement for this role.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work

At Sytner, our values and behavior are important. We foster a working environment where every individual's contribution is valued, supporting colleagues to thrive and reach their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our Diversity and Inclusion commitment, you have the right to request adjustments to the interview and recruitment process. For more information on reasonable adjustments, please click here.

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We represent over 23 of the world's most prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.