Parts Manager

Sytner Group; Bentley Heath; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sytner Group is seeking a Parts Manager for the Bentley and Lamborghini Birmingham dealership. This full-time position involves leading a team, managing stock, and maximizing department efficiency while delivering exceptional customer service. Candidates should have a strong background in the motor industry and essential management experience.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in motor industry as Parts Manager or similar role.
• Management/supervisory experience in Aftersales department required.
• Desire to enhance customer service and drive additional sales.

Responsibilities

• Lead a team to ensure customer satisfaction and operational efficiency.
• Manage stock and coordinate with workshops and sales teams.
• Analyze and control KPIs and budget.

Skills

Communication

Organizational Skills

Customer Service

Stock Control

Budget Control

Tools

Kerridge

Job description

About The Role

An exciting and rare opportunity has arisen to join our team at Bentley and Lamborghini Birmingham as a Parts Manager.

As a Sytner Parts Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will be managing stock and helping to maximize the profitability and efficiency of the department. You will coordinate with the workshops and sales teams as well as selling directly to the public.

Your position is critical to the smooth running and excellent customer service we provide to our demanding and discerning clients.

This is a full-time role, Monday to Friday, with occasional Saturday mornings to ensure we provide our customers with the highest levels of service.

About You

Previous experience within the motor industry in a similar role is essential, including experience in analyzing and controlling KPIs and budgets.

Ideally, you will be highly motivated with a clear understanding of stock control, parts administration, systems, and profitability.

Excellent communication and organizational skills are essential, and a good knowledge of Kerridge is desirable.

You should have a desire to offer great customer service, grow our success with additional sales to external independent garages, and promote accessory sales.

Candidates must have management/supervisory experience in an Aftersales department as a minimum requirement for this role.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating an environment where everyone feels valued and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

We value diversity and inclusion and welcome applications from individuals of all backgrounds. We support reasonable adjustments during the recruitment process.

Our group represents over 23 prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, with recent colleague engagement scores of 89%.

Apply Now

Location: Bentley and Lamborghini Birmingham, 2 Wingfoot Way, Fort Pkwy, Birmingham, B24 9HF