Parts Customer Care - Parental Cover

Aston Martin Lagonda Limited; Wolverton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aston Martin is seeking a motivated Aftersales Customer Care Administrator to provide exceptional service within their Dealer Support Team. This role involves ensuring seamless order processing and supporting the global dealer network. Ideal candidates will have experience in customer service, attention to detail, and proficiency in Microsoft Office, contributing to the standards of this iconic luxury brand.

Qualifications

• Experience in sales order processing and customer service within the automotive sector preferred.
• Strong knowledge of Microsoft Office and ERP systems is essential.
• Confidence in professional communication required.

Responsibilities

• Support global dealer network with order processing and administrative support.
• Manage supplemental orders, marketing assets, and ISO allocations.
• Communicate with dealer network and resolve order-related queries.

Skills

Sales order processing

Customer service

Attention to detail

Stakeholder engagement

Communication

Time management

Collaboration

Education

A-Level or equivalent in English and Mathematics

Vocational qualifications in administration or related discipline

Tools

Microsoft Office

ERP systems

Salesforce

Job description

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Apply now Job no: 511565
Work type: Full Time - Fixed Term Contract
Location: Wolverton Mill
Categories: Commercial

If you're someone who thrives in a fast-paced environment, takes pride in getting the details right, and enjoys making things run smoothly for others, this could be your next opportunity for you.

Join Aston Martin at Wolverton Mill in a vital support role where exceptional service meets the standards of an ultra-luxury brand. We are seeking a motivated and detail-focused Aftersales Customer Care Administrator within our Dealer Support Team.

In this position, you'll play a key part in supporting our global dealer network, ensuring seamless order processing and administrative support from initial request through to final delivery. You’ll handle a range of responsibilities, including the management of supplemental orders such as monthly fees, rebate invoicing, marketing assets, and ISO allocations. Each task you complete contributes to accurate revenue recognition and ensures our partners receive the service quality they expect from Aston Martin.

Your role will involve constant communication with our dealer network, keeping them informed about order progress, responding to queries, and helping to resolve returns and complaints. Working closely with internal teams across logistics, supply chain, and dealer support, you'll help ensure every step in the process flows efficiently and professionally. You’ll also support occasional data uploads and contribute to the consistent and effective running of our internal systems and processes.

To be successful in this role, you’ll bring:

• Experience in sales order processing and customer service, ideally within the automotive sector
• Strong working knowledge of Microsoft Office and ERP systems
• Confidence in professional communication and stakeholder engagement
• Excellent attention to detail and the ability to manage time effectively
• A proactive, collaborative attitude and willingness to embrace feedback
• Desirable: experience with Salesforce or customer experience/Voice of the Customer initiatives

You’ll need A-Level or equivalent qualifications in English and Mathematics, along with vocational qualifications in administration or a related discipline.

At Aston Martin, we believe that diversity drives excellence. We welcome applications from all backgrounds and are committed to creating an inclusive, supportive workplace where you can thrive.

If you're ready to support one of the world’s most iconic automotive brands, we’d love to hear from you.

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.

Please speak to us if there is anything you need to support making an application with us.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd