Parts Coordinator / Van Stock Controller - Birmingham

Crown Gabelstapler GmbH & Co. KG - Deutschland; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company pension plan

25 days annual leave plus bank hols

Discount scheme with perks

Employee assistance programme

Job summary

Crown Lift Trucks Ltd is seeking a diligent Parts Department assistant to translate customer requirements into accurate spare parts orders. You will review back orders, manage inventory housekeeping, and coordinate daily dispatches from the branch. A strong emphasis is placed on clear communication with customers and internal teams.

Based mainly in the Midlands, the role may require occasional travel and offers a pathway to develop expertise within Crown's aftersales operations.

Qualifications

• Experience in a parts department or aftersales environment.
• Solid understanding of inventory procedures and stock control.
• Excellent communication with internal and external customers.
• Proficient with Microsoft Office; familiarity with parts/service manuals and ordering software.
• Able to work well in a team or independently.

Responsibilities

• Interpret customer requirements for spare parts and confirm correct part numbers.
• Analyse back order reports and spare part requirements for open orders.
• Maintain inventory housekeeping and accurate records.
• Process and coordinate purchase and replenishment orders; picking, packing and dispatch.
• Keep administration and filing systems up to date.
• Role primarily branch-based; some travel around the Midlands.

Skills

Parts Department experience

Inventory procedures

Customer communication

Microsoft Office & manuals

Teamwork & independence

Tools

Baan software

Job description

About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

• Interpret customer requirements for spare parts, assuring the part numbers are correct and the orders are then loaded onto the Baan system.
• Analyse and evaluate back order reports and spare part requirements for open orders.
• Maintain good inventory housekeeping.
• Process and co-ordinate purchase and replenishment orders arriving, picking, packing and dispatching daily.
• Maintain appropriate administration and filing systems.
• This role is predominantly a branch based role but may involve occasional travel around the Midlands.

Person Specification

Essential Skills:

• Previous experience within a Parts Department.
• Good understanding of inventory procedures.
• Excellent communication skills with previous experience in communicating with internal and external customers.
• Working knowledge of Microsoft Office (including Excel and Word), Parts and Service manuals, Internet) Ordering software.
• Flexibility to work as part of a team and as an individual.

Desirable Skills: Knowledge of Baan software or equivalent package

Vacancy Details

Hours of Work:
Monday to Thursday – 08:00am to 4:30pm (with 1 hour unpaid for lunch)
Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch)

Salary:Dependent on experienceHolidays:25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Company pension plan.
• 25 days annual leave plus bank holidays.
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Employee assistance programme.