Parts Coordinator

Design Haus; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the precision engineering sector is seeking a Spares Coordinator in Sheffield. This role involves managing spares enquiries, working across multiple teams, and ensuring exceptional service delivery. The ideal candidate will have a strong background in customer service within a technical environment and excellent communication skills.

Qualifications

• Minimum 3 years' experience in spares or service coordination.
• Strong commercial awareness and procurement experience.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Manage all spares-related enquiries and processes.
• Prepare and issue quotes using Salesforce.
• Maintain proactive communication with customers and suppliers.

Skills

Customer service

Communication

Organizational skills

Tools

Salesforce

Microsoft Office

Job description

The Company

A well-established and highly regarded name in the precision engineering and CNC machinery sector, this organisation supplies high-quality equipment across the UK and delivers exceptional after-sales service. With strong supplier relationships in South Korea, Taiwan, Japan, and Europe, this company combines global partnerships with a close-knit, family-feel culture.

As they continue to grow and improve service delivery, they are looking to appoint a Spares Coordinator to strengthen their team and support both customers and engineers with efficient, accurate spare parts handling.

Role Overview

You will be responsible for managing all spares-related enquiries, working across teams including Service, Engineering, Sales, Finance, and Stores. The aim is to provide excellent service, generate revenue, and add real value to the customer experience.

You will be the key contact for internal and external stakeholders needing spare parts, whether under warranty, post-warranty, or engineer support, and will manage the full cycle from enquiry to dispatch.

Main Responsibilities

• Handle all incoming spares enquiries from customers (via phone, email, and website).
• Work closely with suppliers, internal teams, and manufacturers to identify required parts.
• Prepare and issue quotes using Salesforce and follow up to secure orders.
• Manage the full spares process: ordering, receiving, dispatching, invoicing, and system updates.
• Maintain clear and proactive communication with customers and suppliers throughout.
• Use Salesforce CRM and Certinia to manage workflows, sales/purchase orders, stock levels, and dispatch documentation.
• Monitor and replenish spare parts stock and review pricing, margins, and cost controls.
• Support ongoing improvements to the spares offering and review internal spares policies.
• Use supplier-specific systems for warranty updates and product information.
• Maintain full and accurate records of communication, pricing, and processes within CRM.
• Provide support to the wider customer service and technical teams where needed.

What You’ll Need

• Minimum 3 years' experience in spares, service or warranty coordination, or customer service within a technical or engineering environment.
• Strong commercial awareness and previous procurement experience.
• A confident communicator with excellent interpersonal and organisational skills.
• Able to manage a varied workload with accuracy and attention to detail.
• Proficient with Microsoft Office and CRM/order management systems.
• Positive, team-oriented, and able to work on your own initiative.
• Comfortable working in a fast-paced, changeable environment.

The Culture

This business prides itself on having a family feel. You'll be part of a small, collaborative team where your contribution is valued. Many staff have been with the company long-term, and the environment is supportive, with a focus on delivering quality and service.