Parts Coordinator

Dovetail Recruitment Ltd; Ferndown; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency is seeking a Parts Coordinator to ensure smooth operations of parts activities in Ferndown. This role involves sourcing parts, collaborating with engineers, and managing customer inquiries. The ideal candidate will have experience in parts administration and a strong attention to detail.

Benefits

Contributory pension scheme

23 days holiday plus Bank Holidays

Career review via appraisal system

Discretionary Sick Pay

Free life assurance

Free Personal Accident Insurance

Company paid Health Plan

Cycle to Work Scheme

Free car parking

Qualifications

• Experience using stock control systems and manufacturer databases.
• Background in parts administration, logistics, or inventory management.
• Knowledge of technical and mechanical components.

Responsibilities

• Identify and source required parts for customers and engineers.
• Collaborate with engineers to plan future parts requirements.
• Respond to customer enquiries promptly.

Skills

Communication

Attention to detail

Customer service

Tools

Microsoft Excel

Job description

Parts Coordinator Job in Ferndown

Salary: GBP31,000 PA

Location: Ferndown, fully office based

Working Hours: Monday Friday, 8:00am 5:00pm

Contract Type: Permanent, Full-time

Start Date: ASAP

Company Benefits:

• Contributory pension scheme
• 23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years service.
• Career review via appraisal system, including any training required.
• Discretionary Sick Pay.
• Free life assurance
• Free Personal Accident Insurance
• Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too.
• Cycle to Work Scheme.
• Free car parking.

Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries.

Duties and Responsibilities:

• Identify and source required parts for customers, internal/external engineers and sub-contractors
• Collaborate proactively with engineers to plan future parts requirements and coordinate timely deliveries
• Respond promptly and professionally to customer telephone and email enquiries
• Liaise with suppliers to secure competitive pricing, place purchase orders and manage procurement related administration
• Keep customers informed of any changes to previously agreed parts or delivery arrangements without delay
• Prepare accurate repair estimates for customers and provide regular updates as required
• Assist with job processing by verifying parts information, as needed
• Maintain accurate record keeping and contribute to effective stock control processes
• Participate in goods in operations as required, including unloading deliveries, packing parts, and dispatching to customers with correct documentation and courier arrangements
• Ensure engineer van stock levels are maintained and replenished as required
• Maintain an organised, clean, and clearly labelled parts store, ensuring high standards of safety and cleanliness in all stock areas
• Process invoices and handle related queries efficiently
• Adhere to company procedures and standards in line with ISO9001, ISO14001, and ISO45001 certifications

Minimum Skills & Experience Required:

• Experience using stock control systems and manufacturer databases
• Background in parts administration, logistics, or inventory management
• Knowledge of technical and mechanical components
• Excellent telephone manner, polite and friendly at all times
• Excellent communicator
• Attention to detail
• Confident with Microsoft Excel