Parts and Service Advisor

Lounsbury Furniture Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vehicle service center in London is seeking a full-time Parts and Service Advisor. The ideal candidate should have a high school diploma and strong customer service skills. Responsibilities include providing excellent customer service, managing inventory, and preparing shipping documents. Candidates must be computer literate and able to handle heavy lifting. This role offers competitive wages and a dynamic work environment.

Benefits

Competitive Wages

Group Benefits Plan

Paid Vacation Days

Employee discounts

Pension Plan

Qualifications

• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate and able to learn a new computer program.
• Experience in the truck, rental, or automotive industry is an asset.

Responsibilities

• Provide customer service at the Parts and Service.
• Perform physical inventory to ensure stock levels are accurate.
• Prepare bills of lading and invoices.
• Assemble containers and keep the Parts area organized.
• Answer phone calls and emails for booking service appointments.

Skills

Strong interpersonal skills

Customer service skills

Troubleshooting skills

Ability to multi-task

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

Career Opportunities with Lounsbury Company Limited

A great place to work.

Careers At Lounsbury Company Limited

Current job opportunities are posted here as they become available.

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

Benefits

• Competitive Wages
• Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
• Paid Vacation Days
• Fun and dynamic work environment
• Employee discounts on cars and furniture
• Pension Plan

Responsibilities

• Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
• Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area: keep it clean and organized.
• Keep records/files up to date.
• Pack goods to be shipped and unpack goods received.
• Must be willing to learn how to drive a forklift.
• Answer phone calls and emails from customers, to book an appointment for service.
• Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.

Qualifications

• High School diploma or equivalent.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Strong interpersonal skills, customer service skills, and troubleshooting skills.
• A good team player has a sense of urgency and can multi-task.
• Good work ethic.
• Ability to perform repetitive heavy lifting (up to 50 lbs).
• Keeps their work area very clean and organized.