Parts Advisor New

BMW Group Retail; Bromley; On-site; GBP 30,000 - 36,000; Full time

Job summary

Hedin Bromley BMW is seeking a Parts Advisor passionate about customer service and the automotive industry. You will manage parts operations while ensuring high standards of service and inventory management. This opportunity offers development within a leading brand known for innovation in automotive solutions.

Benefits

Personal development and training

Market-leading benefits

Qualifications

• Proven experience as a parts advisor, preferably in a franchised motor-trade environment.
• Strong customer service skills with a passion for helping others.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaise with customers to assist in identifying and sourcing parts.
• Ensure parts are ordered correctly and checked on arrival.
• Conduct stock checks and maintain accurate inventory.

Skills

Customer service

Communication

Interpersonal skills

Tools

Kerridge/Drive

ETK systems

Job description

Hedin Bromley BMW is looking for a Parts Advisor to join its team.

Your role

If you have a passion for BMW and MINI and want to deliver exceptional customer experiences, then this is a great opportunity to develop your career with one of the world’s most admired brands in automotive.

As a Parts Advisor, you’ll play a vital role in ensuring seamless operations within our parts department that supports both the workshop and a retail counter. Your expertise in identifying and ordering the correct parts will help serve both internal and external customers, consistently exceeding expectations and delivering exceptional service.

You willdrivegrowth in all aspects of the parts business through direct selling, leveraging your knowledge of our stock, available products, and competitor offerings. Routine stock checks, proactive customer follow-ups, and strong relationships with suppliers and drivers will be integral to your success.

The main duties of the role include:

• Liaise with customers both on the telephone and face-to-face, assisting to identify and source parts
• Ensure parts are correctly ordered to specification and checked on arrival
• Follow up with customers on the progress of parts and prices
• Maintain a tidy Parts department and workstation
• Conducting stock checks, maintaining accurate inventory, and proactively managing stock levels.

Basic Salary: £30,000 (depending on experience) OTE £36,000 per annum +

Working hours are Monday – Friday, 8am – 6pm or 7am–5pm, and Saturdays 8am – 12.30pm on a rota basis (Saturdays to be paid as overtime)

Your profile

• Proven experience as a parts advisor, preferably in a franchised motor-trade environment.
• Strong customer service skills with a passion for helping others.
• Proficiency in using Kerridge/Drive and ETK systems.
• Excellent communication and interpersonal skills.
• Must be eligible to work in the UK

Rewards

Hedin Group values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.