Parts Advisor Land Rover

Listers Group; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 37,000; Full time

Job summary

Un concessionnaire Land Rover à Solihull recherche un Parts Advisor pour fournir un service exceptionnel aux clients, gérer les commandes de pièces et travailler dans un environnement dynamique. Cette position est idéale pour un candidat motivé avec une expérience pertinente et un amour pour le service à la clientèle. Avec une rémunération compétitive et des avantages, c'est l'occasion parfaite de faire avancer votre carrière.

Benefits

25 jours de congé plus jours fériés

Pension de l'entreprise

Programme de bien-être

Permis de maladie

Assurance vie groupe

Remises sur les services automobiles

Réductions sur les détaillants, restaurants, cinémas

Incitations pour long service

Programme de références du personnel

Qualifications professionnelles internes

Événements d'entreprise

Qualifications

• Expérience antérieure en tant que conseiller en pièces au sein d'un concessionnaire.
• Bonne compréhension des voitures et capacité d'apprentissage.
• Capacité à établir rapidement un rapport avec les clients.

Responsibilities

• Gestion des commandes de pièces pour les clients et entités internes.
• Développer des relations avec les clients via divers moyens de communication.
• S'assurer que les pièces de consommables et de service sont réapprovisionnées.

Skills

Service à la clientèle

Vente

Communication

Organisation

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Land Rover Dealership in Solihull.

The hours of work are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Excellent Basic Salary with an OTE of up to £32,000 plus benefits.

A Parts Advisor plays a key role interacting with all areas of the business including sales, service, and customers. You will be involved in supplying Land Rover parts to the public, trade customers, and workshops. This role is ideal for a motivated individual with experience and a passion for exceptional customer service, working with one of the world’s leading car brands.

This is a great opportunity to develop your career within parts at Listers Land Rover.

Role and Responsibilities

1. The work is diverse, involving behind-the-scenes receipt of deliveries and front desk customer service.
2. Responsible for pre-picking parts for workshop job cards, customer orders, and checking stock availability from various enquiries.
3. Develop customer relationships via telephone, walk-in, and internet enquiries by providing product knowledge and creating a positive first impression.
4. Ensure consumables and service parts are replenished regularly to provide swift service to workshops, departments, trade, and retail customers.
5. Handle warranty claims related to parts and complete all relevant administration promptly and accurately, including customer records and invoicing.
6. Develop knowledge of Land Rover products to understand vehicle parts and their functions.

About You

1. Previous experience as a parts advisor within a dealership or motor factor knowledge in a similar role is preferred.
2. Good understanding of cars and the ability to learn are valued; training will be provided for the right candidate.
3. Ability to quickly establish rapport with customers.
4. Proactive, sales-driven, and committed to high customer service standards.
5. Excellent communication and organizational skills, capable of working in a fast-paced environment.
6. Professional, able to work towards deadlines.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas, holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand people. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, offering a career path for everyone.