Parts Advisor - Ground Care

TN United Kingdom; Swanland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Parts Advisor to join their dynamic aftersales team at the Swanland depot. This exciting role involves collaborating with internal teams and external customers to supply parts, promote services, and ensure the smooth operation of the parts department. Ideal for someone passionate about machinery and dedicated to excellent customer service, the position offers opportunities to work with industry-leading technology and brands. If you have strong communication skills and a positive attitude, this could be the perfect opportunity for you.

Benefits

Company Pension Scheme

Life Insurance (3x Salary)

Tailored Career Progression

Employee Uniform Provided

Staff Discount on Showroom Items

Free On-Site Parking

Health and Well-Being Support Line

Employer-Funded Cash Plan for Healthcare Expenses

Qualifications

• Strong communication and customer service skills are essential.
• Basic IT and administrative skills required.

Responsibilities

• Provide knowledgeable support to customers in-person, by phone, and via email.
• Promote and sell parts and service solutions to meet customer needs.
• Maintain the tidiness and organization of parts inventory.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

IT Skills

Knowledge of Turf Equipment

Job description

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Parts Advisor Position at Swanland Depot

We are seeking a Parts Advisor to join our dynamic aftersales team at the Swanland depot. This role involves collaborating with internal teams and external customers to supply parts, promote services, and ensure the smooth operation of our parts department.

This opportunity is ideal for someone passionate about machinery and dedicated to providing excellent customer service.

Key Responsibilities

1. Provide knowledgeable support to customers in-person, by phone, and via email.
2. Promote and sell parts and service solutions to meet customer needs.
3. Assist in preparing and maintaining merchandise displays.
4. Support marketing campaigns and contribute ideas for future promotions.
5. Ensure accurate invoicing and efficient parts ordering processes.
6. Maintain the tidiness and organization of parts inventory and storage areas.
7. Assist in managing goods inwards and maintaining stock levels.
8. Deliver outstanding customer service and positively represent the brand.
9. Drive company vehicles as needed (valid driving license required).

Qualifications and Skills

• Strong communication and customer service skills.
• Organizational skills with good attention to detail.
• Basic IT and administrative skills.
• Knowledge of turf equipment or machinery (preferred but not essential).
• A positive attitude, professional approach, and willingness to learn.
• Flexibility to meet seasonal demands and weekend rota requirements.
• Full valid driving license (required for some tasks).

Working Hours

Monday to Friday, 8:00 am to 5:00 pm, with weekend work as part of a rota. Flexibility is required to support seasonal business needs.

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Life insurance worth 3 times the salary.
• Tailored career progression paths.
• Employee uniform provided.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer-funded cash plan for healthcare expenses.