Parts Advisor: Drive Sales & Build Local Customer Relationships

Alliance Automotive Group; Slough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount on car parts

Career progression training

Pension advice

Health & wellbeing tools

Benefits app discounts

Performance bonus

Job summary

Alliance Automotive Group UK is seeking a Parts Advisor to join our NAPA Auto Parts team. You will handle phone orders, upsell to boost invoice value, and work to grow the local customer base.

The role emphasizes building lasting relationships and promoting offers while ensuring accuracy and efficiency in parts fulfillment. As part of a market-leading network, you will benefit from exclusive retailer discounts, career progression, and access to pension and wellbeing resources.

Qualifications

• Proven ability to take orders by phone and upsell.
• Strong customer service and relationship-building skills.
• Clear, professional communication with customers.
• Good organisation and time management to meet deadlines.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Telephone sales

Upselling

Customer service

Communication

Organisation

Job description

Alliance Automotive Group UK is seeking a Parts Advisor to join our NAPA Auto Parts team. You will handle phone orders, upsell to boost invoice value, and work to grow the local customer base.

The role emphasizes building lasting relationships and promoting offers while ensuring accuracy and efficiency in parts fulfillment. As part of a market-leading network, you will benefit from exclusive retailer discounts, career progression, and access to pension and wellbeing resources.