Parts Advisor - Commercial Vehicle

Glen Callum Associates Ltd; Gainsborough CP; On-site; GBP 40,000 - 47,000; Full time

Job summary

An established industry player is seeking a knowledgeable Parts Advisor specializing in commercial vehicles. In this role, you will be the go-to expert for customers, providing exceptional service and advice on a wide range of parts and accessories. With a vibrant working environment and a culture that values innovation and employee engagement, this position offers the chance to make a significant impact while enjoying benefits like an Employee Ownership Trust. If you have a passion for customer service and commercial vehicle parts, this opportunity is perfect for you to advance your career.

Benefits

Pension scheme

20 days holiday (28 including Bank Holidays)

Employee Ownership Trust

Free onsite parking

Qualifications

• Minimum 2 years' experience as a Parts Advisor, ideally in commercial vehicles.
• Strong knowledge of commercial vehicle parts and excellent customer service skills.

Responsibilities

• Assist customers with commercial vehicle parts enquiries and process orders.
• Develop and grow customer accounts through excellent relationship management.

Skills

customer service skills

communication skills

relationship management

order processing

organisational skills

commercial vehicle parts knowledge

outbound calling

Tools

computer systems

Job description

Parts Advisor - Commercial Vehicle

Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!

We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years' experience to join our team at a leading business specializing in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you'll have the chance to make a real impact while benefiting from the company's Employee Ownership Trust, allowing you to own shares in the business!

Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.

Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.

The Role:

As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.

Key Responsibilities:

1. Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
2. Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
3. Make outbound calls to update customers on order statuses and ensure complete satisfaction.
4. Develop and grow customer accounts through excellent relationship management.
5. Process customer orders accurately and in a timely manner.
6. Maintain up-to-date records of customer information and order details in the company's systems.

Skills and Experience:

1. Minimum 2 years' experience as a Parts Advisor, ideally within the commercial vehicle sector.
2. Strong knowledge of commercial vehicle parts and accessories.
3. Excellent customer service skills with the ability to communicate effectively.
4. Comfortable making outbound calls to provide updates and resolve queries.
5. Experience in building and managing customer accounts.
6. Proficient in using computer systems for order processing and customer data management.
7. Strong organisational skills with a keen eye for detail.

How to Apply:

If you're ready to take the next step in your career, we'd love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.

Glen Callum Associates Ltd - Automotive Aftermarket Recruitment Specialists

JOB REF: 4214RC Parts Advisor - Commercial Vehicle