Parts Advisor

Zhejiang Dingli Machinery Co.,ltd; West Bromwich; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in machinery distribution is seeking a Parts Advisor to enhance customer service and inventory management. The role includes preparing orders, handling customer inquiries, and managing stock, supporting both trade and retail clients effectively. Ideal candidates will be detail-oriented team players with skills in Microsoft applications and warehouse operations.

Qualifications

• Experience in warehouse operations preferred.
• Possessing a forklift license is highly desirable.
• Mechanically inclined and detail-oriented.

Responsibilities

• Pre-pick workshop parts and check stock availability.
• Handle customer inquiries via calls and walk-ins.
• Replenish service parts for quick service.

Skills

Communication Skills

Organisational Ability

Detail-Oriented

Team Player

Tools

Microsoft Word

Microsoft Excel

Forklift License

Job description

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Job Overview
We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The ideal candidate will possess excellent communication skills and a strong organisational ability to assist customers in identifying and obtaining the correct parts for their needs. As a Parts Advisor, you will play a crucial role in maintaining inventory accuracy and ensuring customer satisfaction through effective service.

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiries.
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Requirements

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.