Parts Advisor

Silver Arrow; Stoke-on-Trent; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the automotive sector is seeking an experienced Parts Advisor for a permanent role in Stoke-on-Trent. The ideal candidate will have prior knowledge of the automotive industry, particularly with HGVs and vans, alongside excellent customer service and organizational skills. This role involves greeting customers, processing orders, and maintaining accurate records of parts inventory, ensuring all requests are handled promptly and efficiently. Benefits include paid overtime, a bonus scheme, and increased holiday entitlement.

Benefits

Paid overtime

Bonus Scheme

Increased holiday entitlement

Recruitment incentive awards

Healthcare Scheme

Cycle to work scheme

Qualifications

• Experience with HGVs and vans is preferred.
• Good computer skills required.
• Enthusiastic and driven to ensure customer satisfaction.

Responsibilities

• Greet customers and identify necessary parts.
• Process orders and maintain inventory records.
• Provide advice on parts compatibility.

Skills

Customer Service

Organization

Communication

Technical Knowledge (Automotive)

Administration

Job description

Parts Advisor – 1 Year Experience Required - Stoke– Permanent Role.

Salary: £27,000 PA plus monthly target-based bonus.

Monday to Friday 0800 – 1700 plus 4 hours 1 Saturday in every 3.

Silver Arrow require an experienced Parts Advisor to work for a commercial vehicle dealer in the Stoke area.

Your Role:

* Greet customers at the parts counter or over the phone
* Identify the correct parts needed using vehicle registration or VIN.
* Offer advice on parts compatibility and alternatives.
* Process orders, returns or exchanges.
* Identifying, sourcing and supplying the correct parts for customer vehicles in a timely manner.
* Taking customer orders, processing them efficiently, and ensuring accurate record keeping of all transactions.
* Maintaining accurate records of parts inventory.





What we need from you:

* Prior knowledge of the automotive industry, preferable with HGV’s and vans.
* Experience with accounting and payment processes including invoicing and payment collection
* Good computer skills
* Excellent admin skills
* Outstanding organisation skills
* Great telephone manner
* Excellent customer service
* Enthusiastic, approachable and driven to ensure customer satisfaction.





Perm Benefits:

* Paid overtime
* Bonus Scheme
* Increased holiday entitlement with length of service
* Recruitment incentive awards
* Healthcare Scheme
* Cycle to work scheme



At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on 01925 815048

REF: PERM228



INDPERM

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Created on 03/07/2025 by Silver Arrow

Company Info

Silver Arrow
Warrington, Cheshire West and Chester, United Kingdom

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