Parts Advisor

Alliance Automotive Group; Slough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount on car parts

Career progression training

Pension advice

Health & wellbeing tools

Benefits app discounts

Performance bonus

Job summary

Alliance Automotive Group UK is seeking a Parts Advisor to join our NAPA Auto Parts team. You will handle phone orders, upsell to boost invoice value, and work to grow the local customer base.

The role emphasizes building lasting relationships and promoting offers while ensuring accuracy and efficiency in parts fulfillment. As part of a market-leading network, you will benefit from exclusive retailer discounts, career progression, and access to pension and wellbeing resources.

Qualifications

• Proven ability to take orders by phone and upsell.
• Strong customer service and relationship-building skills.
• Clear, professional communication with customers.
• Good organisation and time management to meet deadlines.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Telephone sales

Upselling

Customer service

Communication

Organisation

Job description

NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.

• Outbound calling to raise customer awareness and achieve higher sales.

• Building long-term rapport with local customers

• Actively promote offers, discounts and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.

• Pro-active and enthusiastic when speaking with customers.

• Able to demonstrate empathy towards customers.

• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.

• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.

• Opportunities for career progression and bespoke training.

• Free pension advice from our standard pension provider.

• Free access to Health, Wellbeing and Financial tools.

• Potential to earn a performance based bonus, paid monthly.

• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.