Parts Advisor

Sytner Group; Reading; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive group is seeking a motivated Parts Advisor to join their team at Reading Audi. The role involves providing excellent customer service, managing stock levels, and handling requests effectively while demonstrating a commitment to teamwork. Candidates should have experience in a similar role, strong communication skills, and a passion for delivering exceptional service.

Benefits

Enhanced holiday entitlement, including bank holidays

Industry-leading maternity, paternity, and adoption pay

Recognition of long service

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Qualifications

• Experience in a similar role within the motor industry.
• IT literate.
• Customer service experience in a retail environment.

Responsibilities

• Handle requests for parts effectively.
• Manage stock levels and ensure the parts stock room is maintained.
• Provide excellent customer service face-to-face and over the phone.

Skills

Customer service

Communication

Organization

Attention to detail

Job description

Sytner Group is seeking a motivated and committed Parts Advisor to join our team at Reading Audi.

As a Parts Advisor, you will demonstrate a 'One Team' approach, communicating effectively with both internal and external customers and suppliers. Your responsibilities include promptly handling requests, supporting colleagues and customers with parts identification, searching, and sourcing.

You will also ensure the parts stock room is well-maintained, managing stock levels by taking responsibility for ordering and selling a wide range of vehicle parts and accessories.

This role involves working flexible patterns, including weekends, to provide the highest levels of customer service.

About you

Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organization and attention to detail are essential. Excellent communication skills and customer-facing experience are required, as you will interact with customers face-to-face and over the phone.

We seek someone passionate about delivering excellent customer service, capable of providing the best advice on our products and services.

Please note that candidates should have customer service experience within a retail environment as a threshold requirement.

Why Sytner?

Sytner Group offers an industry-leading benefits package, including:

• Enhanced holiday entitlement, including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Recognition of long service
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work

We value diversity and are committed to creating an inclusive environment. We welcome applications from individuals of all backgrounds and are happy to make adjustments for interviews and the recruitment process.