Parts Advisor

UK AAG Alliance Automotive UK LV Ltd; Nantwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts via AAG Benefits App

Career progression/training

Pension advice

Health tools

Discount on car parts

Job summary

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our branch network. You will handle telephone orders, upsell to increase invoice value, and support outbound calls to raise customer awareness and sales.

You’ll build long-term rapport with local customers and promote offers and competitions. We offer a global brand with exclusive discounts via the AAG Benefits App, potential career progression, pension advice, health tools, and car parts discounts.

Qualifications

• Punctual, organised and efficient while meeting deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Ability to demonstrate empathy towards customers.
• Professional with excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and sales.
• Build long-term rapport with local customers and promote offers and discounts.
• Limit credits and returns by ordering and sending the right parts first time.

Skills

Punctuality

Organization

Efficiency

Proactivity

Empathy

Communication skills

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills.

In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts

Alliance Automotive Group is an equal opportunities employer.