Parts Advisor

UK AAG Alliance Automotive UK LV Ltd; Leicester; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on car parts

Exclusive benefits app access

Career progression & bespoke training

Pension advice

Health & wellbeing tools

Monthly bonus potential

Descripción de la vacante

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to support our branch operations and grow the local customer base. You will handle telephone orders, upsell to increase invoice value, and build lasting relationships with local garages and enthusiasts.

In this role you will promote offers, manage customer credits carefully, and ensure accurate part selection first time. Aims include delivering excellent service and contributing to team targets in a fast-paced environment.

Formación

• Punctual and well-organised with the ability to meet deadlines.
• Strong communication skills with a customer-focused approach.
• Empathy and patience when dealing with customers.
• Experience in retail or parts advisory is a plus.

Responsabilidades

• Take orders over the telephone and via other channels.
• Upsell to increase invoice value and sales.
• Outbound calling to raise customer awareness and drive sales.
• Build long-term rapport with local customers and partners.
• Promote offers, discounts and competitions to customers.
• Limit credits and returns by ordering and sending the right parts first time.

Conocimientos

Punctual

Organised

Pro-active

Communication

Empathy

Descripción del empleo

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills.

In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts

Alliance Automotive Group is an equal opportunities employer.