Parts Advisor

Lithia UK; Maidstone; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

33 days leave

Birthday day off

Family leave policies

Salary sacrifice car

Volunteer day

Long service anniversaries

Training and growth

Cycle to work

Discounts

Referral scheme

Job summary

Lithia UK in Maidstone seeks a Parts Advisor to be the trusted link between our workshop, customers and suppliers, delivering exceptional service while ensuring the right parts are available at the right time. You will process orders accurately, manage stock levels with the Parts Leader, support the sales process, and work across departments to give every customer a seamless experience.

Prior automotive or parts experience is welcomed, with a ready-to-learn attitude; a full UK driving licence is

Qualifications

• Provide first-class customer service to internal and external customers.
• Process orders accurately and efficiently, ensuring all documentation is completed.
• Monitor and maintain stock levels with the Parts Leader to ensure key items are available.
• Support the sales process by identifying upsell opportunities and promoting relevant products or services.
• Maintain an organised, secure, and compliant working environment across the parts department.
• Collaborate with colleagues across departments to ensure a seamless customer experience.

Responsibilities

• Deliver exceptional customer service to workshops, retail customers, and suppliers.
• Process and file orders accurately and promptly.
• Assist with stock checks and replenishment with the Parts Leader.
• Promote relevant products and services to drive sales and upsell opportunities.
• Maintain compliance and a tidy, secure parts department environment.
• Collaborate with teams across the business for smooth customer journeys.

Skills

Customer service

Stock management

Communication

Organisational skills

Driving licence

Job description

As a Parts Advisor at Maidstone you'll be the trusted link between our workshop, customers, and suppliers-delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency, and customer satisfaction, you'll help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability. Working with Lithia UK you'll be at the heart of a forward-thinking retailer, representing some of the world's most recognised brands and backed by a team that's committed to your growth. We're looking for a Parts Advisor who's organised, customer-focused, and driven to provide a first-class experience every time. Your Journey as a Parts Advisor:

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available
• Support the sales process by identifying upsell opportunities and promoting relevant products or services
• Maintain an organised, secure, and compliant working environment across all areas of the parts department
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer
• A genuine passion for delivering excellent customer service, with a positive and proactive approach
• Strong communication and organisational skills, with the ability to multitask in a busy environment
• Good computer literacy and confidence using internal systems for stock management and invoicing
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn
• Full UK manual driving licence desirable not essential

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.

Further Links

Basic salary of £29,741 with a bonus of £4,200, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.,

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme