Parts Advisor

Porsche Retail Group Ltd; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A premier automotive retailer is seeking a Parts Advisor to assist technicians and retail customers at their London location. The ideal candidate will have a strong knowledge of automotive parts, excellent customer service skills, and the ability to manage inventory effectively. This full-time role offers a competitive salary and a range of benefits including bonuses and discounts.

Benefits

Monthly bonus

33 days holiday

Discounts on various products and services

Life Assurance

Free on-site parking

Qualifications

• Experience as a parts advisor or in automotive retail in a fast-paced environment.
• Strong knowledge of automotive parts and systems.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers in identifying the correct automotive parts.
• Accurately process orders, returns, and exchanges.
• Maintain inventory levels and communicate order statuses.

Skills

Customer service skills

Attention to detail

Technical knowledge of automotive parts

Strong communication skills

Multitasking ability

Tools

Microsoft Office

Inventory management systems

Job description

Role:

As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing inventory, processing orders, and handling returns efficiently.

Responsibilities:

1. Assist customers (retail and internal) in identifying the correct automotive parts and accessories
2. Provide parts support to the service department and technicians promptly
3. Accurately process orders, returns, and exchanges using the dealership or parts inventory system
4. Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
5. Communicate proactively with suppliers and customers about order status, delivery times, or delays
6. Conduct regular inventory checks and support stocktaking processes
7. Build strong relationships with customers through excellent service and technical advice
8. Receive, unpack, and store incoming parts, ensuring accurate stock control
9. Keep the parts area organized, clean, and compliant with safety regulations

Requirements

Minimum Qualifications:

• Experience as a parts advisor, counter sales, or in automotive retail in a fast-paced workshop environment
• Strong knowledge of automotive parts, systems, and vehicle makes/models
• Good computer skills (MS Office) and familiarity with inventory management or dealer systems
• Excellent communication and customer service skills
• Strong attention to detail and multitasking ability in a fast-paced environment
• Comprehensive understanding of the motor industry

Preferred Qualifications:

• Familiarity with electronic parts catalogues and ordering systems
• Full Driving Licence

Benefits

PRG values diversity as a catalyst for innovation and aims to foster an inclusive company culture. We offer:

• Full-time role, Monday - Friday: 7.30am - 5pm, 8am - 5.30pm, or 8.30am - 6pm on a rota; Saturday 8am - 1pm on a 1-in-4 rota
• Basic salary up to £31,275 for a 46.25-week schedule
• Monthly 15% bonus
• 33 days holiday per year, with additional days for long service
• Option for a VW Group Vehicle at preferential leasing rates
• Life Assurance
• DC Pension Scheme
• Dedicated mental health champions
• Discounts on various products and services, including high street brands, restaurants, gyms, and Porsche products
• Free on-site parking

Centre Location:

Porsche Centre East London, opposite Gallions Overground Station (DLR), accessible via Custom House (Elizabeth Line). Features free onsite parking, nearby amenities, and is close to SportsDock and Gallions Royal Dock.

Company Overview:

Headquartered in Reading with Porsche Cars GB Ltd, Porsche Retail Group (PRG) is wholly owned by Porsche Germany. We operate Porsche Centres, Service Centres, and a Trade Parts Distribution Centre across London and South-East. Our ethos embodies the Porsche DNA — a passion for sports cars, excellence, and innovation. Our facilities are state-of-the-art, staffed by highly trained professionals dedicated to providing top-tier service.