Parts Advisor

Hartwell PLC; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail motor group is seeking a Parts Advisor in Hemel Hempstead. The role involves handling customer enquiries, managing parts orders, and ensuring accurate stock levels. Ideal candidates have experience in retail or automotive parts, excellent communication skills, and a valid UK driving license. Benefits include a workplace pension, staff discounts, and career development opportunities.

Benefits

Workplace pension scheme

Staff discounts

Career development opportunities

Discount and savings portal

Health and wellbeing programmes

Free parking

On-site parking

Qualifications

• Retail, administration, or reception experience.
• Recent experience as a Parts Advisor in a franchised automotive dealership or parts factor is preferable.
• Full, valid, and clean UK driving license.

Responsibilities

• Deal with customer enquiries over the phone and face-to-face.
• Order, book out parts, invoice, and take payments.
• Check in parts deliveries and assist with parts stock checks.

Skills

Customer service skills

Telephone manner

Communication skills

Job description

We are currently seeking a Parts Advisor to join our team in Hemel Hempstead.

Are you a successful Parts Advisor or Automotive Parts Sales Representative looking to take the next step in your career? Are you interested in joining a forward-thinking franchise dealer group?

Hartwell is a leading retail motor group in the UK with over 100 years of successful trading. Operating across 11 locations, we currently represent BYD, Ford, Omoda/Jaecoo, and GMW ORA.

Key responsibilities of the Parts Advisor:

• Deal with customer enquiries over the phone and face-to-face
• Order, book out parts, invoice, and take payments
• Check in parts deliveries
• Assist with parts stock checks
• Liaise with the workshop, service advisors, and customers
• Ensure prices are entered onto VHC within the required timeframe
• Contact customers to offer special promotions
• Pick parts and check for damage or shortages
• Pre-pick parts for scheduled workshop jobs

The ideal Parts Advisor:

• Retail, administration, or reception experience
• Good telephone manner
• Excellent customer service skills
• Recent experience as a Parts Advisor in a franchised automotive dealership or parts factor is preferable
• Full, valid, and clean UK driving license
• Ability to communicate effectively at all levels

Rewards & Benefits:

If you are looking to join a well-established company that offers excellent rewards, including:

• Workplace pension scheme
• Staff discounts
• Career development opportunities
• Discount and savings portal
• Health and wellbeing programmes
• Free parking
• On-site parking