Parts Advisor

RCM; Grays; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus scheme

24 days Annual leave plus bank holid a

Simply Health

Staff referral scheme

Enhanced Maternity and Paternity Leave

Employee Assistance Programme (EAP)

Job summary

SAGA Truck & Van, a leading Mercedes-Benz distributor in the United Kingdom, is recruiting for a Parts Advisor to join our Grays team. You will assist customers and technicians in identifying and sourcing the correct parts, maintain inventory records in Excel, and process orders to ensure timely delivery and stock accuracy.

You will communicate effectively with customers and suppliers, support maintenance activities by organizing parts for repairs, and work with other departments to coordinate

Qualifications

• Technical knowledge of Vans & Trucks.
• Experience of delivering customer service to a high standard.
• Excellent communication and interpersonal skills.
• Good IT skills; experience with Parts systems would be an advantage.
• Knowledge of dealer systems such as ADP Autoline (Kerridge/Keyloop) would be an advantage.
• Previous parts department experience, ideally with a main dealer.

Responsibilities

• Assist both customers and Technicians in identifying and sourcing the correct parts efficiently
• Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools
• Process incoming and outgoing parts orders, ensuring timely delivery and stock accuracy
• Provide excellent phone etiquette when communicating with customers and suppliers
• Support maintenance activities by organising parts for repairs and servicing
• Keep the parts department clean, organised, and well-stocked
• Liaise with other departments to coordinate parts availability and delivery schedules
• Offer advice on maintenance procedures related to parts when required
• Liaising with the workshop to ensure the correct parts are available
• Building relationships and delivering a first-class service to our customers

Skills

Technical knowledge of Vans & Trucks

Customer service experience

Excellent communication

Interpersonal skills

Organisational skills

IT skills

Previous parts department experience

Tools

ADP Autoline (Kerridge/Keyloop)

Job description

Job Description

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story:

The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Your Responsibilities

• Assist both customers and Technicians in identifying and sourcing the correct parts efficiently
• Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools
• Process incoming and outgoing parts orders, ensuring timely delivery and stock accuracy
• Provide excellent phone etiquette when communicating with customers and suppliers
• Support maintenance activities by organising parts for repairs and servicing
• Keep the parts department clean, organised, and well-stocked
• Liaise with other departments to coordinate parts availability and delivery schedules
• Offer advice on maintenance procedures related to parts when required
• Liaising with the workshop to ensure the correct parts are available
• Building relationships and delivering a first-class service to our customers

Joining SAGA Truck And Van Means

• Representing “the star,” an international luxury car brand
• Promoting vehicles with the latest technologies
• Benefiting from career opportunities within a fast-growing group
• Joining a family-owned group with strong values and collaborating with passionate people
• Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
• Enjoying many other benefits:
• Pay date: 25th of each month
• Enjoying many other benefits:

• Discretionary bonus scheme
• 24 days Annual leave plus bank holidays
• Simply Health
• Staff referral scheme
• Enhanced Maternity and Paternity Leave
• Employee Assistance Programme (EAP)

Job Requirements

What we are looking for:

• Technical knowledge of Vans & Trucks
• Experience of delivering customer service to a high standard
• Excellent communication and interpersonal skills
• Good organisation skills with the ability to work under pressure
• Good IT skills, experience of working with Parts systems would be an advantage.
• Knowledge of dealer systems such as ADP Autoline (Kerridge/Keyloop) would be an advantage.
• Previous parts department experience, ideally with a main dealer