Parts Advisor

Genuine Parts Company; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in automotive parts and tools is seeking a Parts Advisor to enhance their customer base. The role involves taking customer orders, upselling products, and maintaining strong customer relationships. Successful candidates will be proactive, efficient, and possess strong communication skills. The position offers exclusive discounts, training opportunities, and a performance-based bonus structure.

Benefits

Exclusive discounts via AAG Benefits App

Opportunities for career progression

Free pension advice

Access to health and financial tools

Performance-based bonus potential

Discount on car parts

Qualifications

• Punctual, organised, and efficient.
• Pro-active and enthusiastic in customer interactions.
• Demonstrates empathy towards customers.
• Professional with excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to enhance customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Promoting offers, discounts, and competitions.
• Limiting credits and returns by ordering the right parts first time.

Skills

Communication skills

Empathy

Organisation

Proactiveness

Job description

NAPA Auto Parts Commercial is a division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.

• Outbound calling to raise customer awareness and achieve higher sales.

• Building long-term rapport with local customers

• Actively promote offers, discounts and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.

• Pro-active and enthusiastic when speaking with customers.

• Able to demonstrate empathy towards customers.

• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.

• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.

• Opportunities for career progression and bespoke training.

• Free pension advice from our standard pension provider.

• Free access to Health, Wellbeing and Financial tools.

• Potential to earn a performance based bonus, paid monthly.

• Discount on car parts

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Alliance Automotive Group is an equal opportunities employer.