Parts Advisor

Toyota; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading automotive retailer as a Parts Advisor in Exeter. In this role, you will enhance customer satisfaction and manage parts efficiently. The position offers competitive salary, bonus opportunities, training, and excellent development benefits, ensuring your growth within the company.

Benefits

Highly competitive salary and bonus scheme

30 days holiday, including Bank Holidays

Birthday day off

Discounted MOTs, Service, and Parts

Recommend a Friend Bonus

Life Assurance Benefit

Snows Contributory Pension Scheme

Employee Assistance Programme

Excellent development opportunities

Qualifications

• Technical Qualification or proven experience of working with vehicle parts.
• Able to communicate effectively and manage customer relationships.
• Attention to detail and maintain accurate quality of work.

Responsibilities

• Ensure accurate ordering, checking, and location of all parts.
• Deal with customer enquiries and sell the benefits of products.
• Pack and load parts correctly for dispatch to customers.

Skills

Attention to detail

Customer communication

Planning and organization

Technical knowledge of vehicle parts

PC and web literacy

Education

Technical Qualification or proven experience of working with vehicle parts

Job description

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Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Parts Advisor to join our Toyota team at Snows Group based in Exeter.

The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling.

Your day will include:

• Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
• Ensure accurate ordering, checking, and location of all parts, reporting stock discrepancies and damage to the Service Manager.
• Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
• Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
• Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
• Maintain a good working relationship with all internal and external customers, updating prospect records as necessary.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintain good, accurate quality of work.
• Technical Qualification or proven experience of working with vehicle parts.
• Able to communicate effectively with team, manage external relationships and customer relationships.
• PC and web literate.

Hours of work:

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.