Parts Advisor

USA GPC Genuine Parts Company; East Kilbride; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive parts distributor is seeking a Parts Advisor in East Kilbride. You will engage with customers, take orders, and promote offers to expand our customer base. We offer career progression, exclusive discounts, and a performance-based bonus. This is an excellent opportunity to join a market leader with extensive training and benefits.

Benefits

Exclusive discounts from major retailers

Opportunities for career progression

Free health and financial tools

Potential performance-based bonus

Discount on car parts

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Professional and possess excellent communication skills.
• Able to demonstrate empathy towards customers.

Responsibilities

• Taking orders over the telephone and upselling.
• Outbound calling to raise customer awareness.
• Building long-term rapport with local customers.
• Actively promote offers and discounts.
• Limiting credits and returns by ordering the right parts.

Skills

Excellent communication skills

Organisational skills

Customer empathy

Pro-active approach

Job description

time left to apply End Date: August 12, 2025 (12 days left to apply)

job requisition id R25_0000011465

NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

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Alliance Automotive Group is an equal opportunities employer.

About Us

Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.