Parts Advisor

TN United Kingdom; Derby; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their team at the PartsPlus Distribution Centre. This role is perfect for those passionate about customer care and the motor industry. As a Parts Advisor, you'll be responsible for processing orders, managing customer accounts, and collaborating with various departments to ensure smooth operations. The company offers a generous rewards package, structured training, and opportunities for progression. If you thrive in a customer-focused environment and enjoy working as part of a team, this could be the ideal opportunity for you.

Benefits

33 days annual leave

Pension scheme

Life assurance

Discounts on Service, Bodyshop, and Parts

One day annually to volunteer

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Excellent communication skills and experience in customer service.
• Proficiency with Microsoft Office Suite is essential.

Responsibilities

• Receive and process telephone and internet orders.
• Manage customer accounts effectively and collaborate with departments.

Skills

Communication Skills

Customer Service Experience

Interest in Motor Industry

Tools

Microsoft Office Suite

Job description

Job Title: Parts Advisor

TrustFord, the largest Ford dealership in Europe and part of the Ford Motor Company, is seeking a Parts Advisor to join our team at the PartsPlus Distribution Centre. We are proud of our brand and excited about our future, driven by a passion for cars, customer care, and innovation.

Key Responsibilities:

1. Receiving and processing telephone and internet orders.
2. Managing customer accounts effectively.
3. Collaborating with other departments to ensure smooth operations.

Candidate Requirements:

• Interest in the motor industry (preferred but not essential).
• Excellent communication skills.
• Experience in a selling or customer service environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Team player attitude.

We offer generous rewards, structured training and development, job security, and opportunities for progression. If this role matches your skills and interests, please follow the application link below.

Benefits include:

• Industry-leading package
• 33 days annual leave (including bank holidays), with a leave purchase & sale scheme
• Pension scheme and life assurance
• Discounts on Service, Bodyshop, and Parts
• One day annually to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website