Parts Advisor

Land Rover; Chester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sytner Group is seeking a motivated Parts Advisor to join their team in Chester. Key responsibilities include managing parts inventory, assisting customers with parts identification, and providing excellent customer service. Ideal candidates will have automotive industry experience and strong communication skills. Sytner offers a leading benefits package and values diversity in the workplace.

Benefits

Enhanced holiday entitlement – 33 days including bank holidays

Industry-leading maternity, paternity, and adoption pay

Career development opportunities

Recognition of long service every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Qualifications

• Experience as a Parts Advisor in the automotive industry is essential.
• Strong communication and customer-facing skills are required.
• IT literacy necessary for parts management.

Responsibilities

• Manage parts stock room and oversee inventory levels.
• Identify, search, and source vehicle parts for customers.
• Provide excellent service and support to colleagues and customers.

Skills

Communication

Organization

Customer Service

Job description

About the role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Volvo Chester.

As a Parts Advisor, you will demonstrate a 'One Team' approach, communicate effectively with internal and external customers and suppliers, and ensure all requests are dealt with promptly. You will support colleagues and customers with parts identification, searching, and sourcing.

You will also maintain the parts stock room and manage stock levels by taking responsibility for ordering and selling a wide range of vehicle parts and accessories.

Parts Advisors work flexible patterns, which can include weekends, to provide excellent service to our customers.

About you

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

Strong organizational skills and attention to detail are essential. Excellent communication skills and customer-facing experience are required, as you will interact with customers face-to-face and over the phone.

We seek someone passionate about delivering excellent customer service and capable of advising customers on our products and services.

Please note that candidates must have prior Parts Advisor experience within the automotive industry.

Why Sytner?

Sytner Group offers an industry-leading benefits package and fosters an environment where everyone feels valued and can reach their full potential.

• Enhanced holiday entitlement – 33 days including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Career development opportunities
• Recognition of long service every 5 years
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work

We value diversity and inclusion and welcome applications from all individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. We are committed to providing reasonable adjustments during the recruitment process.