Parts Advisor

JR United Kingdom; Cheltenham; On-site; GBP 34,000; Full time

Job summary

A leading automotive retailer in Cheltenham is seeking a motivated Parts Advisor to join their team. This role involves interacting with customers, managing parts supply, and ensuring exceptional service levels. Ideal candidates will have experience in a dealership or related field, strong communication skills, and a proactive approach. Competitive salary with benefits including pension and discounts.

Benefits

Company Pension

Wellness Programme

Sick Pay

Staff discount on car servicing

Free Parking

Qualifications

• Previous experience as a parts advisor or in a similar role.
• Good understanding of cars and willingness to learn.
• Proactive and able to maintain outstanding customer service.

Responsibilities

• Serve customers and support the workshop with parts supply.
• Pre-pick parts for workshop jobs and customer orders.
• Develop customer relationships through effective communication.
• Handle warranty claims and process administration accurately.

Skills

Customer service

Communication skills

Organizational skills

Sales driven

Job description

Social network you want to login/join with:

We are recruiting for a Parts Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday to Friday, 7:30am to 5:30pm as well as 1 in 3 Saturdays, 8am to 1pm.

Excellent Salary and benefits with an OTE of £34,000.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the worlds leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota.

Role and Responsibilities

• The work is diverse, and youll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• Youll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.

About you

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our customers.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast-paced environment.
• A professional individual who is able to work towards tight deadlines.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.