Parts Advisor

Toyota Cheltenham; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Toyota Cheltenham is seeking a motivated Parts Advisor to enhance service excellence and customer relationships. This role involves managing parts logistics and supporting workshop needs, making it an excellent opportunity for individuals passionate about the automotive industry and customer service.

Benefits

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Qualifications

• Previous experience as a Parts Advisor within a dealership or motor factor knowledge.
• Proactive with a professional demeanor in high-pressure situations.

Responsibilities

• Serve customers at the front desk and handle deliveries.
• Manage parts for workshop jobs, customer orders, and stock inquiries.
• Maintain good relationships with customers and develop product knowledge.

Skills

Customer Service

Communication

Organisational Skills

Sales Driven

Job description

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We are recruiting for a Parts Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday to Friday, 7:30am to 5:30pm as well as 1 in 3 Saturdays, 8am to 1pm.

Excellent Salary and benefits with an OTE of £32,000.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota.

Role and Responsibilities

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.

About you

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our customers.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast-paced environment.
• A professional individual who is able to work towards tight deadlines.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives