Parts Advisor

TrustFord; Castleford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive retailer in Castleford is seeking a Parts Advisor to provide excellent customer service while managing orders and customer accounts. Responsibilities include dealing with customers, ordering parts, and invoicing. The ideal candidate has experience in the automotive industry and strong communication skills. Competitive salary and benefits package offered, including 33 days of annual leave, pension scheme, and more.

Benefits

Industry-leading package

33 days annual leave with purchase/sell option

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discounts on Service, Bodyshop, and Parts

One day annually to volunteer for a charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Experience working in a busy Parts department, handling telephone and internet orders.
• Ability to manage customer accounts effectively and collaborate with other departments.
• Capability to handle sensitive and confidential information and meet deadlines.

Responsibilities

• Dealing with internal and external customers.
• Ordering parts and invoicing.
• Providing excellent customer service and processing orders.

Skills

Excellent communication skills

Experience in the Automotive Industry

Ability to manage time and prioritize tasks

Experience in a selling/customer service environment

Familiarity with Microsoft Office Suite (Excel, Word, Outlook)

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you and ensure you feel fully informed about the business and your role.

We are looking for a Parts Advisor to join us. Responsibilities include dealing with internal and external customers, ordering parts, and invoicing. You will have experience working in a busy Parts department, handling telephone and internet orders, managing customer accounts effectively, and collaborating with other departments to maintain smooth operations. The successful candidate will be able to handle sensitive and confidential information and meet deadlines.

Key qualities and experience required include:

• Excellent communication skills
• Experience in the Automotive Industry
• Ability to manage time and prioritize tasks
• Experience in a selling/customer service environment
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook)

A typical day involves providing excellent customer service, processing orders, and collaborating with team members.

We offer generous rewards and structured training and development, providing real job security and opportunities for career progression. If you're looking for a career, please apply online.

In addition to a competitive salary, the position offers:

• Industry-leading package
• 33 days annual leave (including bank holidays) with an option to purchase or sell additional days
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discounts on Service, Bodyshop, and Parts
• One day annually to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Please provide detailed information about your experience, skills, and responsibilities relevant to this role in your application. Our recruitment process is blind, so personal details and CVs are reviewed only after interview selection. Use the application form to showcase your experience as you would on a CV.

Your first two days will be at our residential induction academy at a hotel in Northampton, where you'll learn about our business before starting your role.

Our PPA (People, Performance, and Achievement) initiatives support us in fostering inclusive and diverse teams. We welcome applications from all backgrounds and work with various colleague network groups, including Race, LGBTQ+, Disability, and Gender Networks. Please request any adjustments needed during the application process.

We support flexible working arrangements and encourage you to discuss any requirements with our recruitment team.

TrustFord is an equal opportunities employer and does not discriminate based on any grounds other than the ability to perform the role. All employment offers are subject to background checks.

We advertise vacancies directly and do not accept unsolicited CVs from agencies outside our preferred supplier list.