Parts Advisor

Steven Eagell Limited; Bishop's Stortford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retailer in Bishop's Stortford is hiring a Parts Advisor. The role involves assisting customers with parts inquiries, managing inventory, and providing excellent service. Candidates should have strong customer service and sales skills. This full-time position offers a competitive salary, holiday benefits, and a pension scheme.

Benefits

Car Benefit Scheme

25 days of holiday (+Bank Holidays)

Company pension scheme

On-site parking

Qualifications

• Ability to listen and understand customer needs.
• Experience in parts sales and inventory management.
• Strong communication skills for interacting with customers.

Responsibilities

• Listen to customers to build rapport and understand their needs.
• Quote prices and availability of stocks and accessories.
• Manage stock levels and order parts as needed.

Skills

Customer service

Communication

Inventory management

Sales skills

Job description

Parts Advisor - Toyota Bishop's Stortford Reference Number - 0123445567567

Working Hours Full Time

Salary £30,000 OTE

Closing Date 14/10/2025

Parts Advisor

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Parts Advisor. We will provide excellent training and genuine career progression opportunities in return.

• Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
• Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
• Quotes prices and availability of stocks and accessories to customers
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
• Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
• Orders parts on behalf of the Service team, including special orders i.e. grey import parts
• Checks all parts and accessories are in good order on receipt from supplier
• Returns code 50 and faulty parts, adhering to supplier return policy
• Ensures all parts and accessories are correctly stored and located
• Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
• Completes all relevant administration promptly and accurately (including customer records and invoicing)
• Ensures all Service personnel have access to parts needed to complete next day work schedule
• Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding
• Prospects to local trade and co-ordinates van deliveries
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

In return:

• Car Benefit Scheme after successful completion of a probation period
• 25 days of holiday (+Bank Holidays)
• Company pension scheme

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @ steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

• Company pension
• On-site parking

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