Parts Advisor

Perrys Motor Sales Ltd; Barnsley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday

Company discounts

Wellbeing support

Extra Perks

Job summary

Perrys Motor Sales Ltd is seeking a Parts Advisor with experience in retail or motor parts. The role involves handling inbound calls, identifying parts requirements, using a parts catalogue, and upselling related products to customers.

You will join a team focused on service quality and customer relationships, with opportunities to grow sales with new and existing customers in a busy automotive environment.

Qualifications

• Retail / Administration / reception experience with good telephone manner.
• Excellent customer service skills.
• Currently work for a dealer or motor parts factor.
• Knowledge and experience of car parts and enjoy building relationships with customers.
• Excellent telephone and face to face communication skills.
• Good organisational and administrative skills.
• Will gain satisfaction from growing sales with new and existing customers.

Responsibilities

• Answer inbound calls and identify customer parts requirements.
• Use of the DMS and Electronic Parts Catalogue.
• Offer related parts and special offers and conduct outbound sales calls.
• Identify, order and book out parts and invoicing and taking payments.
• Contact customers offering special promotions.

Skills

Retail experience

Customer service

Telephone skills

Organisation

Communication

Sales mindset

Job description

Want an Even Better career, then join us!

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

We also offer a wide range of benefits including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, General Manager Thank you and, Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance.

Joining us as a Parts Advisor it is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.

About the role:

We have an exciting opportunity available for an individual who is a successful parts advisor or an experienced sales executive with automotive industry experience.

As a Perrys Parts Advisor, you can expect to cover a wide range of tasks, from answering inbound calls, identify customer parts requirements, use of the DMS and Electronic Parts Catalogue, offering related parts and special offers, conducting outbound sales calls, identifying, ordering and booking out parts, invoicing and taking payments, contacting customers offering special promotions.

About you:

• Retail / Administration / reception experience with good telephone manner
• Excellent customer service skills
• Currently work for a dealer or motor parts factor
• Knowledge and experience of car parts and enjoy building relationships with customers
• Excellent telephone and face to face communication skills
• Good organisational and administrative skills
• Will gain satisfaction from growing sales with new and existing customers

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.