Partnerships Manager (Subcon Partners)

BT Group; Birmingham; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in telecommunications is seeking a Partnerships Manager to drive commercial innovation through strategic partnerships. This pivotal role involves ensuring seamless delivery of partnership commitments and leading service improvement initiatives. You will collaborate with internal stakeholders to enhance service quality and build long-term relationships with partners. If you are passionate about service excellence and have a strong commercial acumen, this is an exciting opportunity to make a significant impact in a transformative environment.

Benefits

Annual On target bonus 10%

BT Pension scheme

Life Assurance

Direct share scheme

Colleague discounts on broadband packages

50% off EE mobile plans

Discounts on everyday purchases

Discounted EE TV

Support for working parents

25 days annual leave

Qualifications

• Strong commercial awareness and understanding of contractual compliance.
• Experience in service management and improvement with partners.

Responsibilities

• Drive commercial innovation through strategic partnerships.
• Manage vendor performance and implement service improvement plans.
• Lead service and process improvement initiatives.

Skills

Commercial Awareness

Service Management

Stakeholder Management

Communication Skills

Data Analysis

Job description

BT Group Birmingham, England, United Kingdom

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Why this job matters

The Partnerships Manager drives a team to commercial innovation through strategic partnerships, ensures the seamless delivery of partnership commitments, defines go-to-market approaches, and positions BT Group as a key global partner. In addition to commercial and strategic responsibilities, a core component of this role is to champion and deliver service excellence and continuous improvement across all partner engagements. This includes identifying areas of underperformance, leading service improvement initiatives, and aligning service delivery with BT’s digital transformation goals. The Partnerships Manager builds relational contracts that enable productivity, growth, and long-term value while ensuring partner-delivered services are fit-for-purpose, high-quality, and continuously improving to meet the needs of BT’s customers and colleagues.

This role can be based in Birmingham, London or Bristol

What You’ll Be Doing

1. Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.).
2. Works with partners to hold them accountable to performance standards, challenging underperformance and driving continuous improvement to maximize the balance of value and service quality.
3. Manages and develops opportunities with partners with key focuses on productivity, service excellence, and business growth.
4. Builds long-term sustainable opportunities to enhance customer value and service experience across partnerships.
5. Develops pipeline of opportunities through to realization of both cost savings and service improvements.
6. Operates as a subject matter expert within partnership management, leading a portfolio of partners to ensure all services provided are cost-effective and deliver optimal service outcomes.
7. Collaborates with internal stakeholders to ensure services provided by partners are measured and improved based on contractual and service-level agreements (SLAs).
8. Leads the implementation of service and process improvement initiatives to enhance the quality and effectiveness of partnership management.
9. Ensures key partners align with group strategies, working with critical stakeholders across regions to deliver commercial and service objectives.
10. Identifies and builds new relationships with strategic partners, agreeing on areas of mutual value, including opportunities to jointly improve service delivery and innovation.
11. Acts as the primary liaison for partners, proactively resolving issues and championing a culture of continuous service improvement.
12. Analysis on performance data to create executive-level reports that include service-level insights and improvement opportunities.
13. Oversees contract lifecycle management, including amendments and service-related change controls, ensuring all modifications support performance and service improvements.
14. Develops KPIs and service metrics to measure and track the quality, performance, and value of partner services.
15. Leads and influences partner review meetings, ensuring performance and service metrics are discussed and improvement actions are agreed upon and tracked.
16. Embeds continuous improvement as a core aspect of all partnership management processes, driving service innovation and enhanced customer experience.

You'll Have The Following Skills And Experience

1. Strong commercial awareness and understanding of contractual compliance, including service-level agreements (SLAs) and improvement clauses.
2. Experience in service management and improvement, with the ability to identify inefficiencies and lead transformation efforts in collaboration with partners.
3. Proven stakeholder management skills: able to influence cross-functional teams and facilitate outcome-driven discussions that enhance service and value.
4. Demonstrated ability to navigate complex environments, driving collaboration across multiple Customer-Facing Units (CFUs).
5. Excellent communication skills with the ability to influence senior stakeholders and drive service quality conversations with external partners.
6. A data-first mindset, capable of creating ecosystems for performance and service monitoring, supporting data-driven improvement across all partner services.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development and Sales
• Telecommunications

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