Partnerships Manager · Leeds ·

Radar Healthcare; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Radar Healthcare seeks a Partnerships Manager dedicated to client relationship management in the health and social care sector. You will ensure customer satisfaction and drive user adoption of our innovative health-tech solutions. Join us to impact healthcare positively and enhance client experiences.

Benefits

Flexible Working Hours

Learning & Development Budget

25 Days Holiday + Bank Holidays

Health & Wellness Programs

Charity Leave

Social Events & Team Activities

Mental Health Support

Dog-friendly Office

Employee Assistance Program

Qualifications

• Minimum of 3 years in account management or customer success.
• Familiarity with quality and compliance requirements in health and social care.
• Technical aptitude with new software tools.

Responsibilities

• Manage relationships and ensure client satisfaction.
• Guide clients through onboarding and address inquiries quickly.
• Identify growth opportunities and facilitate upselling.

Skills

Communication

Analytical Skills

Problem-Solving

Customer Service

Relationship Building

Education

Experience in a SaaS environment or health and social care sector

Job description

Be a part of something bigger...

Our Story

At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive andinclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following:

????Customer focused with a partnership approach

Open, honest and transparent

Innovative

Ethical, trustworthy and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" ????????

The Opportunity

Radar Healthcare's newPartnerships Manager

As a Partnership Manager, you will be responsible for managing and nurturing
relationships with our clients in the health and social care sector. Your primary
goal will be to ensure client satisfaction, drive user adoption, and support clients
in maximizing the value they receive from Radar Healthcare. You will act as the
main point of contact for clients, providing exceptional service and support to
help them achieve their compliance and quality goals.

What you’ll be doingto make a difference:

• Buildingand maintaining strong, long-lasting relationships with customers, and actingas their primary point ofcontact.
• Guiding new customers through the onboardingprocess alongside the project manager.
• Addressing customer inquiries, issues, and feedback in atimely and professional manner. You will collaborate with the Support and Development teams to resolve technicalproblems and improve the user experience.
• Identify opportunities foraccount growth and expansion by understandingcustomer needs and presenting relevant product features and services. Part of this involves upselling and cross-selling additional features and services.
• Proactively manage contract renewals and workto ensure high customer retention rates by maintaining regular contactand demonstrating the ongoing value of Radar Healthcare.
• You will serve as a customer advocate within the company,providing feedback to the product development team to help shape futureproduct enhancements and features.
• Monitor and report on key performance metricsrelated to customer satisfaction, usage, and retention. Use data-driveninsights to improve account management strategies.
• Stay informed about industry trends, regulatory changes,and competitor activities to provide clients with relevant updates andinsights.

Your journey so far...

• You should have a minimum of 3 years of account management or customer success experience, preferably in a SaaS environment or the health and social care sector.
• We value a familiarity with quality and compliance requirements in the health and social care industry, both in the UK and internationally.

Even better if you have…

• Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively.
• Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs and challenges.
• A passion for delivering exceptional customer service and a commitment to helping clients achieve their goals.
• Developed organisational skills with strong time-management skills, able to manage multiple clients and priorities simultaneously.
• Technical aptitude:Comfortable with technology and able to quickly learn and explain new software tools and features.
• Ability to work collaboratively with cross-functional teams, including sales, support, and product development
• Customer-focused mindset with a commitment to delivering high-quality
  service.
• Relationship building and networking skills.
• Willingness to travel as required to client sites and industry events.

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here

Learning & development budget of £1,000 each year to drive your own professional development

Flexible working – We believe in empowering our team to work in a way that suits them best. Whether you’re an early bird or prefer working from home most of the time, we trust you to get the job done around our core hours. We have a base expectation of 1 day per month in the office but outside of this,although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours!

️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up toa week to suit whatever exotic adventures or big life events you have planned for the year ahead

Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!

???? Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time

Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid

️ Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more

Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened

Compassionate leave of up to 5 days time off if you lose a loved one

Paid sick leave - Enhanced sick pay after 6 months (increasing with service)

Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)

Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!

Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!

Dog friendly office

Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.

Discounts on cinema, vouchers, gym memberships, days out and much much more

PLUS a monthly £ allowance on our flexible benefits platformto spend on whatever else you might be after (private medical insurance,dental insurance, critical illness cover, or upgrade any of the covers above) with the ability to top up from salary if desired. We’re all different, after all!

Accessibility

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.

Connect with us!

We'd love to hear from you! If this role isn't quite right for you but you feel likeRadar Healthcare could be, click the Connectbutton on our careers site and we'll keep you in the loop of new opportunities as they arise.You can alsofind out more about our mission, values and culture by checking out our various channels:

Listen to Our What the HealthTech podcast

Connect with us on Linkedin

Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you.

Discoverwhy Radar Healthcare is a fantastic place to workfrom our very own people on Glassdoor!

Connect with us on our journey and get to know the people who make us shine!