Partnerships Administration Assistant

TN United Kingdom; Loughborough; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Partnerships Administration Assistant to join their dynamic team. This role is ideal for someone with a passion for administration and a keen eye for detail. You will play a pivotal role in managing partner accounts, ensuring effective communication, and supporting professionals in achieving their accreditation. Your responsibilities will include addressing partner queries, coordinating onboarding processes, and managing data through Dynamics CRM. This is an exciting opportunity to contribute to a team that values collaboration and professional growth, making a real impact in the accreditation landscape.

Qualifications

• Strong communication skills and attention to detail are essential.
• Experience in administration and customer service is preferred.

Responsibilities

• Support partners and customers with accreditation queries and processes.
• Manage data and maintain records in Dynamics CRM.

Skills

Communication Skills

Attention to Detail

Customer Service

Data Management

Problem Solving

Education

Relevant Administration Experience

Tools

Dynamics CRM

Job description

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Partnerships Administration Assistant, Loughborough

Client: CIMSPA

Location: Loughborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

90d51842e43b

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Join Our Team as a Partnerships Administration Assistant!

If you have a passion for administration and a keen eye for detail, this role is perfect for you!

As a Partnerships Administration Assistant, you will be the backbone of our Partner accounts management and ensure smooth communication and efficient operations within the Accreditation and Partnerships team.

A confident communicator with an eye for detail, you will play a crucial role supporting our customers by maintaining records, processing information, financial transactions, and sending communications to sector professionals, employer and education partners.

You will work with the Accreditation, Customer Engagement, and Partnerships Teams to support professionals and employers enquiring about all aspects of professional status, ensuring that professionals meet and maintain the requirements for achieving professional status and encouraging them to progress their career.

Key tasks include but are not limited to:

Partner Support

• Address and resolve Employer and Education Partner queries in relation to eligibility for professional status.
• Co-ordinate the uploading and onboarding of individual customers, acquired through partnerships, with their professional status.
• Assist the Partnerships team in onboarding new partners.
• Maintain regular communication with partners regarding professional status accreditation relating to their employees.
• Provide training to partners in relation to utilizing digital systems to manage their employee’s professional status.

Accreditation Delivery

• Review evidence from prospective customers for assessments of professional status applications and reaccreditation of professional status.
• Manage effective administration of the professional status accreditation process through Dynamics CRM.
• Provide in-depth information and support to customers applying for Professional Status Accreditation, including liaising with other departments.

Engagement with Potential Customers

• Manage inbound enquiries and follow up with partners and potential customers to support them in evidence eligibility for professional status.
• Achieve set targets for processing applications and responding to enquiries.
• Respond to questions internally and externally regarding accreditation.
• Transition new members to the Customer Engagement team as part of a defined onboarding process.

Customer Support

• Serve as a primary point of contact for customer and employer accreditation enquiries.
• Respond to inbound communications relating to accreditation from a variety of channels such as calls, emails, web enquiries, social media, WhatsApp, and online chat.

Data Management

• Undertake activity based on the Dynamics CRM dashboard schedule.
• Assist in the preparation of reports on accreditation and reaccreditation trends and engagement activities.

Communication

• Collaborate with the Marketing and Communications team to distribute engaging content to support accreditation and reaccreditation activity.
• Collaborate with the Customer Engagement team to ensure that new customers and those advancing professional status are onboarded effectively.
• Collaborate with the Partnerships team to link accreditation activity with employers supporting employer onboarding.
• Collaborate with the education team to understand and offer appropriate learning and development opportunities to customers looking for accreditation/reaccreditation.

Please click here for the full job description for the Partnerships Administration Assistant role.

Closing date for applications: Friday 2nd May at 5pm.
Interviews will be held on: Tuesday 13th May 2025.