Partnership Relations Coordinator

Norwegian Cruise Line Holdings Ltd.; Southampton; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A leading global cruise company is seeking a Partnership Relations Coordinator based in Southampton. This temporary role involves supporting business development activities across EMEA, collaborating with travel partners, and enhancing internal systems. Ideal candidates will have a degree in tourism/business and experience in the corporate setting. Strong organizational and communication skills are essential.

Benefits

Pension Scheme

Development Opportunities partnered with Dale Carnegie

6 weeks paid sickness

25 days paid holiday + 8 Bank Holidays

Free car parking nearby

Local bus discounts

Qualifications

• Experience in a corporate setting desired; travel or cruise line experience preferred.
• Fluent written and spoken English skills; additional languages (Spanish, Italian, German, French) may be beneficial.

Responsibilities

• Supporting Business Development in EMEA regions with trade support and servicing travel agencies.
• Monthly sales budget tracking and development of sales tools and processes.

Skills

Organizational Skills

Communication

Problem Solving

Creativity

Education

Vocational training or university degree in tourism/business

Tools

Salesforce

Tableau

Microsoft Office

Job description

ABOUT US

Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 32 ships with nearly 60,000 berths, these brands offer itineraries to more than 700 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027.

Named by Forbes as “America’s Best Large Employers” in 2023, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector.

By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.

BENEFITS

• Free car parking nearby
• Pension Scheme
• Development Opportunities partnered with Dale Carnegie
• 6 weeks- paid sickness
• 25 days paid holiday + 8 Bank Holidays
• Local bus discounts

ROLE LOCATION & CONTRACT

This role will be based in our office in Southampton with Mondays & Fridays from home.

This is a temporary role on a 12 month contract.

BASIC PURPOSE

The Partnership Relations Coordinator is responsible for supporting Business Development in day-to-day business, training & enablement. The main responsibilities are focused on the EMEA regions. Additionally, the role includes cooperation with domestic and other international areas.

POSITION RESPONSIBILITIES

• Trade support in cooperation with the responsible Business Development Managers and Head of department within United Kingdom & Ireland, Middle East & Africa, and Continental Europe.

• Servicing new and existing travel agencies and tour operators with the aim of increasing bookings and revenue, as well as organizing trade engagement.

• Supporting travel partners in problem solving, marketing material, proof-reading, website checks, translations as well as providing partners and BDMs with reports of incentives and statistics.

• Monthly sales budget tracking, controlling spend vs. forecast and PMF creation.

• Cross-departmental cooperation with Commercial & Business Planning, Marketing, Guest Services and Accounting.

• Development of sales tools and processes to improve and increase efficiency and sharing best practices with other international areas.

• Creation and preparation of internal training material and presentations.

• Enhancement and maintenance of CRM system (Salesforce).

• Application of various systems such as internal reservation systems, CRM Salesforce, Tableau, and all applications of Microsoft Office.

• Preparation of agency partnership contracts and incentive agreements.

• Documentation review for new agency registrations, contract distribution and renewals of agreements.

• Event planning and support for trainings, roadshows, webinars, ship visits, seminar travels and inaugural sailings.

• Various project management and other tasks as assigned.

EXPERIENCE

• Completed vocational training and/or university degree in the field of tourism/business or any equivalent combination of skills and experience.
• Experience in a corporate setting desired; travel or cruise line experience preferred.

COMPENTENCIES/SKILLS

• Fluent written and spoken English skills. Additional languages may be required (Spanish, Italian, German, French).
• Must be detail oriented and have superior organizational skills.
• Excellent communication skills required, verbal and written, to effectively communicate with internal and external clients of the organization.
• Must show creativity, initiative, and good judgment, as well as sound problem solving and research skills.
• Assertive and participate as part of a team and open to new ideas. Proficient with Microsoft Office software. Some travel to domestic and/or international locations required.

**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful**