Partnership Manager

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the role:

This role forms part of the regional management team, where you will collectively be responsible for supporting front line delivery and delivering contractual requirements. As Partnership Manager this role is a pivotal link in delivering solutions to enable the delivery of exceptional service to our service users and the community.

You will be responsible for cultivating and maintaining relationships amongst partners within the community to solve problems and communicate needs. You will identify opportunities for new partnerships, whilst providing excellent standards of customer service, performance and ensuring full compliance in line with the contract through:

• Overall responsibility for building and maintaining good relationships with all community partners, providers and services to support the integration of Service Users into the local community.
• Champion and manage new projects to create stronger partnerships.
• Build the organisational network through targeted outreach and strong project planning.
• Liaise with partners to solve issues, communicate needs and create synergy within the local community.
• Work closely with the Authority to support frontline teams to deliver an exceptional Service User experience.
• Ensure effective management of risks through planning and service delivery; including escalating to management for action in a timely manner.
• Development and growth of relationships with internal colleagues, third parties and external organisations to support service delivery.
• Work collaboratively and proactively with the frontline teams to ensure clients, customers and service users receive an exceptional service.
• Undertake ad-hoc projects and provide support and cover for colleagues and teams with Mears Housing Management.

What are we looking for?

• Relationship Management is essential.
• Previous experience working within the refugee sector would be ideal.
• Deadline management.
• Interpersonal communication.
• Ability to build internal relationships.
• Negotiation knowledge.
• IT literate.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies.
• Company Vehicle and Fuel Card.

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

If you feel you have the skills and experience needed, please apply via the link or contact Beth on beth.dunford@mearsgroup.co.uk quoting the job reference number. We look forward to hearing from you soon.

Mears Group recognise our people as our greatest asset. We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.

About the company

Mears Group plc is a housing and social care provider.