Partnership and Inclusion Manager

Service Care Solutions Ltd; England; Remote; GBP 33,000; Full time

Job summary

A leading charity is seeking a Partnership & Inclusion Manager to drive victim services in Norfolk and Suffolk. This full-time role involves supporting stakeholder engagement, facilitating community involvement, and enhancing service inclusivity. The ideal candidate will have experience in multi-agency environments and a strong commitment to Equality, Diversity, and Inclusion principles. This is an exciting opportunity to shape services and respond to the needs of victims of crime.

Qualifications

• Experience in multi-agency partnership environments.
• Strong communication and interpersonal skills.
• Understanding of EDI principles and their application.

Responsibilities

• Build and manage relationships with local authorities and community organizations.
• Lead the delivery of the Communications & Engagement Strategy.
• Facilitate the Victim Experience Panel to improve inclusivity.

Skills

Stakeholder engagement

Community outreach

Inclusive service development

Communication

Data monitoring

Job description

Partnership & Inclusion Manager – Norfolk & Suffolk (Victim Services)

We are working with a well-established national charity delivering frontline services across the justice, education, and social care sectors. They are seeking a Partnership & Inclusion Manager to support the strategic delivery of their victim services programme across Norfolk and Suffolk.

This role will suit a confident, relationship-focused professional with experience in stakeholder engagement, community outreach, and inclusive service development. It offers the chance to take ownership of partnerships and engagement in a regionally significant programme supporting victims of crime.

Location: Home-based, with regular travel across Norfolk and Suffolk
Hours: Full-time, 37 hours per week
Salary: £32,064 per annum
Contract: Fixed-term until 17 October 2025
Clearance: Enhanced DBS required

Role Overview

As Partnership & Inclusion Manager, you will lead on building and maintaining relationships with local authorities, statutory services, voluntary sector partners, and community-based organisations. You will play a vital role in expanding service reach, ensuring inclusive practices, and promoting active community involvement.
Key elements of the role include designing and implementing a communications and engagement strategy, supporting the organisation’s EDI objectives, managing volunteers and student placements, and ensuring that the voices of victims and survivors shape service development.

Key Responsibilities

• Build and manage strong working relationships with a wide range of ecosystem partners, statutory bodies, and community groups.
• Develop and lead the delivery of a local Communications & Engagement Strategy.
• Recruit, support, and manage Community Champion Volunteers and Student Placements to support outreach and service delivery.
• Facilitate the Victim Experience Panel, using feedback to improve inclusivity and accessibility across services.
• Drive forward the Equality, Diversity & Inclusion (EDI) strategy within the service.
• Contribute to the creation of inclusive service materials and public-facing communications.
• Collect, monitor and report on engagement data to support strategic planning and service improvement.
• Represent the service at key stakeholder events, forums, and multi-agency meetings across Norfolk and Suffolk.

Person Specification

Essential:

• Experience working in a multi-agency or community partnership environment.
• Strong communication and interpersonal skills, with the ability to influence stakeholders.
• Proven ability to work independently and manage multiple relationships and priorities.
• Understanding of EDI principles and their practical application in service delivery.
• Comfortable with data monitoring and reporting responsibilities.
• Willingness and ability to travel across the region regularly.

Desirable:

• Previous experience within victim services, criminal justice, or public sector support roles.
• Volunteer or placement management experience.
• Familiarity with safeguarding practices and trauma-informed approaches.
• Knowledge of national victim and witness frameworks and codes of practice.

Why Apply?

This is a rare opportunity to help shape an established service and ensure it remains responsive, inclusive, and accessible. You will be joining a values-led, supportive team within an organisation that is committed to making a difference on the frontline and through systemic change.
To find out more or express interest, please send your CV to [e-mail] call 01772 208962