Partnership and Governance Manager

UnitedHealth Group; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Partnership and Governance Manager to oversee partner compliance and service performance, directly impacting the quality of care provided. This full-time position offers flexibility and requires a mix of project management skills and industry knowledge. Ideal candidates should possess a bachelor's degree and relevant experience in the field.

Qualifications

• Proven professional experience in International Private Medical Insurance.
• Experience in client-facing or external role.
• Understanding of insurance products, plans, processes and programs.

Responsibilities

• Oversee network strategic and insurance partner compliance.
• Lead onboarding of network partners and vendors.
• Develop performance reports to indicate partner outcomes.

Skills

Project management

Sales orientation

Interpersonal skills

Stakeholder management

Excellent presentation skills

Education

Bachelors degree or higher

Job description

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Partnership and Governance Manager, UK Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.

As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.

As a Partnership and Governance Manager you will be responsible for the oversight of network strategic and insurance partner compliance, service performance, and examine quality, effectiveness and value of the relationships. This role will coordinate across the network team and with various internal functions (across all UHCG Markets) to ensure enterprise-wide needs for due diligence, compliance audits, risk assessment and continued partnership evaluation, analyze trends and develop recommendations and action plans to address opportunities with all network partners. This role will also have a portfolio of partners to manage directly. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.

This is a full-time position with standard working hours of Monday through Friday from 9am to 5pm, with flexibility due to working with a global team.

Primary Responsibilities of the Partnership and Governance Manager:

• Lead and be responsible for the onboarding of network partners and vendors and ongoing management of assigned partners
• Analyze all network and/or provider performance in line with key indicators, controls and measures
• Partner with cross-functional teams (including but not limited to: product, quality, sales, client management, underwriting, claims operations, account implementation, finance, IT, marketing, communication) to project manage, ask critical questions, and provide decision-making framework to complete vendor onboarding in agreed upon timeframe
• Perform as a functional bridge amongst external vendors as well as internal stakeholder
• Ensure that network partners and/or providers due diligence is maintained, service measures, controls, reporting output and governance structures are in place and evolve in line with changing business, client and regulatory requirements
• Review and/or analyze member/customer population information and data relating to consumption of services
• Ensure relevant partner profile information is loaded and available in a consistent format
• Develop performance reports to indicate partner and commercial outcomes against business and network objectives
• Ensure appropriate controls are in place across functions to clearly identify performance and adherence to expectations
• Identify improvement opportunities based on data insights for internal UHCG functions as well as the external network partner
• Provide recommendations to senior leadership for improvement initiatives of network partners and internal functions which support network partners
• Collaborate with partner relationship managers and partner support executive to identify additional areas of opportunity to improve partner performance

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelors degree or higher
• Proven professional experience in International Private Medical Insurance
• Experience in client-facing or external role
• Project management experience
• Sales orientation, meaning possesses natural reflexes to promote, persuade, and negotiate
• Flexibility in schedule to accommodate international time zones and team locations
• Understanding of insurance products, plans, processes and programs
• Understanding of enterprise quality and compliance guidelines

Preferred Qualifications:

• Experience with regional insurance network partners
• Multi-lingual

Soft Skills:

• Interpersonal skills, establishing rapport and working well with others in matrix organization; stakeholder management
• Excellent presentation (material preparation and communication) skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved.

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