Partnership Administrator Volunteer

Change Grow Live; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join Change Grow Live as a Volunteer Partnerships Administrator to assist service users by managing communications, processing referrals, and coordinating appointments. This role requires strong administrative, IT, and interpersonal skills, along with a compassionate approach to supporting individuals in need.

Qualifications

• Knowledge of general office procedures and experience in minute-taking.
• Skilled in word processing, Excel, and data entry.
• Effective verbal and written communication skills.

Responsibilities

• Ensure telecommunications are dealt with promptly and professionally.
• Undertake initial screening for risk level and types of referrals.
• Support appointment coordination and communication for outreach.

Skills

Office Skills

IT Proficiency

Interpersonal Skills

Communication

Confidentiality

Professional Attitude

Team Player

Job description

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Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

RISE (a consortium, led by Change Grow Live, and includes Central and North West London NHS Mental Health Trust, and service user-led organisation Build on Belief) is the integrated end-to-end treatment and recovery service which offers a wide range of pharmacological and psychosocial interventions to Ealing residents 18 years and over.

We have an exciting opportunity for Volunteer Partnerships Administrator who'll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels. We're looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.

Responsibilities

About the role:

• First Point of Contact: Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
• Inital Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and
  callers.
• System Support: Support with systems to ensure the targets and aims of the project are met, and
  the highest possible professional standards underpin the work.
• Communication: Maintain communications for lone workers on outreach appointments, to ensure
  safety whilst working in the community.
• Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective
  level of communication.

About You

• Office Skills: Knowledge of general office procedures and minute-taking experience.
• IT Proficiency: Skilled in word processing, Excel spreadsheets, and data entry.
• Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: Confident and effective verbal and written communication skills.
• Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
• Team Player: Ability to work flexibly as a team member.

CGL are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service users' benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.

All applications for this post will be subject to Basic Adult DBS clearance

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

This Volunteer role does not offer sponsorship.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Philip Keightley | [e-mail] | 07795391186

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.