Partnering Support Officer

Metropolitan Thames Valley; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A housing and property management organization in South London is seeking a qualified candidate to join their team. The role involves supporting customer interactions, managing contractor relationships, and ensuring accurate project tracking. Ideal candidates will have strong organizational skills, attention to detail, and experience with Microsoft Office. This position offers hybrid working options and a variety of employee benefits.

Benefits

28 days annual leave plus 8 bank holidays

Hybrid Working

Enhanced pension with matched contributions

Health cash plan scheme

Qualifications

• Experience in dealing with customers and responding to enquiries.
• Ability to work independently and manage a demanding workload.
• Experience working with external stakeholders.

Responsibilities

• Support the Repairs Manager with tracking updates.
• Assist team with administration and customer service.
• Work with contractors and residents for project improvements.

Skills

Attention to detail

Communication skills

Organizational skills

Problem-solving

Tools

Microsoft Office

Job description

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Job Opportunity: Regional Property Support Officer (South London)

We have an exciting opportunity for an experienced individual to join our South London Regional Property Team. The role is based in our Clapham Park office and involves supporting the team by contacting customers, liaising with contractors, and ensuring updates are accurately recorded.

This is a busy, fast-paced environment, and the ideal candidate will be well-organized and accustomed to working under pressure.

What you'll need to succeed

• Attention to detail and ability to work under pressure, meeting high expectations and tight budgets.
• Commercial awareness and understanding of business processes.
• Excellent communication skills, with experience in using spreadsheets, IT systems, and other software.
• A natural curiosity for problem-solving and a passion for customer service.

Key Responsibilities

• Collaborate with contractors and residents to improve projects, ensuring clear communication and appointment scheduling.
• Maintain regional trackers, ensuring data accuracy and timely updates.
• Assist the Repairs Manager with tracker management, including legal, contractor, and surveyor updates.
• Provide general administrative and telephone support, ensuring internal processes are followed and excellent customer service is delivered.

Additional Requirements

• High attention to detail and reporting accuracy.
• Experience working with external stakeholders and handling customer inquiries via phone and written communication.
• Proficiency in Microsoft Office and willingness to learn new IT packages.
• Strong administrative skills with the ability to manage a varied workload.
• Ability to work independently and proactively solve problems.

Application Process

If interested, please review the attached Job Description for more details. Please note, we do not currently offer visa sponsorship.

Benefits

• 28 days annual leave plus 8 bank holidays (pro-rata for part-time).
• Two volunteering days per year.
• An additional ‘Beliefs day’ annually.
• Extended parental leave and family-friendly policies.
• Enhanced pension scheme with up to 9% matched contributions.
• Option to buy or sell up to 5 days of annual leave.
• Life assurance (3x salary).
• Hybrid working arrangements, depending on role.
• Healthcare schemes, loan schemes, training opportunities, and employee support programs.

About Us

We are committed to sustainability and promoting diversity and inclusion. We support our employees through various network groups and value the contributions of all individuals. Our core values are Dare, Care, and Collaborate, guiding our efforts to serve communities better every day.

We reserve the right to close this vacancy early if a suitable candidate is found. We encourage prompt applications.