Partner Support Engineer

Pax8 EMEA; Bristol; On-site; GBP 24,000 - 27,000; Full time

Job summary

Pax8, an award-winning technology marketplace, is seeking a Partner Support Engineer in Bristol. This role involves delivering exceptional support and troubleshooting technical issues for partners, alongside contributing to marketplace operations. Join a dynamic environment that fosters growth and offers numerous benefits including competitive salary and professional development.

Benefits

25 days holiday (plus bank holidays)

BUPA Private healthcare

Legal & General Life Assurance

Dedicated time for training and personal development

Unlimited access to LinkedIn Learning

Fun and frequent company and team socials

Qualifications

• Experience in technical or customer support.
• Familiarity with marketplace operations.
• Excellent communicator and problem solver.

Responsibilities

• Support technical issues for partners.
• Triage and troubleshoot partner issues.
• Document cases and build internal knowledge.

Skills

Technical support

Customer support

Troubleshooting

Communication

Analytical skills

Tools

Microsoft products

SaaS

Marketplace operations

Job description

Microsoft's Global Partner of the Year 2024

Are you a tech-savvy, problem-solving enthusiast with a passion for helping people? Pax8 are excited to welcome a skilled Partner Support Engineer eager to kickstart your career in our growing team in Bristol, UK! At Pax8, you'll play a key role in delivering exceptional support to our partners while working at the heart of one of the most dynamic teams in the industry!

Why join us as a Partner Support Engineer:

We're looking for a passionate and solutions driven Partner Support Engineer to join our dynamic global Partner Support team. In this role, you'll be the go to technical expert for our partners, helping them navigate our platform and resolve challenges with confidence and ease. From platform operations to billing, migrations, and marketplace support, you'll be at the heart of everything we do to empower our partners to thrive. If you're a natural problem solver who thrives in a fast paced, collaborative environment, and you love turning complexity into clarity - this is your chance to make a real impact in one of the most exciting tech companies in the industry!

The Team: Our team live and breathe our values, elevating each other and insatiable appetite for learning which drives your success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.

What you'll do as a Partner Support Engineer:

• Be the frontline hero for inbound technical issues across our platform - supporting everything from billing and orders to migrations and channel changes
• Triage and troubleshoot partner issues with speed and care, escalating when needed and keeping partners informed every step of the way
• Support marketplace vendors like Microsoft, CrowdStrike, and Bitdefender - managing escalations and resolving vendor specific issues
• Create clarity by documenting cases thoroughly and building out internal knowledge articles that make future problem solving faster and smarter
• Champion the partner experience through clear, professional communication and proactive relationship building
• Collaborate and grow by working cross functionally, staying ahead of industry trends, and driving your own development through coaching and learning programs

Join us and you'll be part of a support team building and growing the worlds favourite marketplace.

To succeed in this role as our Partner Support Engineer, you'll need:

• Proven experience in technical or customer support with Microsoft products - ideally in a fast paced SaaS environment
• Bonus points if you've worked with MSP's or in a partner led ecosystem
• Familiar with marketplace operations like billing, orders, and migrations
• Confident troubleshooting a range of technical issues with speed and clarity
• Comfortable with key technologies (Microsoft, CrowdStrike, SentinelOne, Bitdefender, etc.)
• Excellent communicator - able to explain complex ideas simply and effectively
• Naturally customer focused, with a calm, solutions first approach
• Analytical mindset with the ability to spot patterns and think strategically
• A proactive, self starter who thrives on collaboration and continuous learning
• Adaptable, driven, and ready to grow in a dynamic, fast evolving environment

We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

Salary & benefits for our Partner Support Engineer:

• Salary: £24,000 - £27,000
• 25 days holiday (plus bank holidays)
• Share Options after qualifying period
• BUPA Private healthcare
• Unum Dental Plan
• Health and Wellbeing coaching support
• Legal & General Life Assurance
• Legal & General Income Protection
• Workplace pension scheme
• Pax8"Live Your Best Life"Pass to support your health and mental wellbeing
• Pax8 Cycle to Work Support Scheme Available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Fun and frequent company and team socials

Designated Office and Working pattern:

• Tech set up to support great home and in office working
• Designated Office: Bristol
• Days: Monday to Friday
• Hours: 37.5 hours per week
• Time: 9am - 5:30pm
• Contract:Full time permanent

Pax8 Bristol Office Environment

• Amazing brand new offices at The Distillery
• City Centre location within a 5 minute walk from Temple Meads Station
• Set across 3 floors with natural light, break out rooms, balcony spaces and a wellness area
• Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table!
• State-of-the-art Top Brewer Coffee Machines on every floor
• Dedicated desks with laptop dock and two monitors
• Regular social and community events

If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on [phone] DDI (No Agencies Please)

About Pax8:

Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.

More about Pax8:

• For all you, tech minded people: discover our Marketplace
• Best Companies: Awarded Number 50 in the UKs Best Companies
• Our Journey from the US to EMEA: Pax8 UK HQ - Bristol Office Opening

Get a feel for our progress, culture and how we constantly strive to be better and do better below:

• Taste our values & culture here: Pax8 and our people
• Check our HR Leaders people ethos here: Our People and Culture Team
• See our progress in Awards: Spotlight Awards
• Scott Chasin: Exciting Times - meet our new CEO
• UK Website: Pax8 UK
• EU Website: Pax8 EU

It's an exciting time to join us as Pax8, as we have just been certified as a "Great Place to Work"

We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the world's favourite place to buy cloud products - why not be a part of that success story?

Overview:

Our mission is to be the world's favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Equal Opportunities:

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice (https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/)

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