Partner Support Agent

Oodle Car Finance; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private Medical

Health cash plan

Pension – 5% contribution

Life Assurance - 4 x annual salary

Free breakfast, drinks and fruit inthe

Employee discounts

Volunteer day

Mental health care

Paid sick leave

Enhanced family leave

Job summary

Oodle Car Finance is hiring a Partner Support Agent on a 12 month FTC in Manchester or Oxford. The role supports dealers and brokers, guiding applications through from submission to payout and resolving queries to ensure a smooth customer journey.

You will work on a hybrid basis with 3-4 days remote per week, handling inquiries via phone, email and internal systems while maintaining strong relationships and service quality across the business.

Qualifications

• Strong communication skills, both verbal and written.
• Proactive, solutions-focused approach to problem solving.
• Excellent organisational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• A team player who collaborates effectively.
• Commitment to delivering outstanding service to internal and external stakeholders.

Responsibilities

• Take ownership of applications from submission through to payout with complete documentation.
• Act as a key contact for dealers and brokers, providing timely updates on progress, approvals, and declines.
• Deliver excellent customer service via phone, email, and internal systems.
• Support dealers and brokers throughout the application journey, resolving queries.
• Identify and escalate issues with underwriting teams to drive positive outcomes.
• Manage e-signature and income proofs, guiding customers for a smooth experience.
• Monitor sales queues and inboxes to ensure timely actions within SLAs.
• Collaborate with Account Managers and internal teams to prioritise urgent deals and ensure progression or unwind.

Skills

Communication skills

Problem solving

Organisational skills

Attention to detail

Team player

Customer service

Job description

Partner Support Agent - 12 month FTC

Manchester or Oxford

Discretionary Company Bonus Scheme

This role requires flexibility to work shifts between 9:00am and 8:00pm Monday to Friday, 10:00am to 6:00pm on Saturdays, and 10:00am to 4:00pm on Sundays. Any weekend hours worked will be compensated with time off in lieu (TOIL).

Our perks

• 25 days holiday (rising to 28 after 3 years ’ service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year – an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• E nhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Oodle – who are we

Our mission is to empower our customers b y delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - w e finance cars, but more importantly, we finance people . Since 2016, we ’ v e supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We ’ r e committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Role & Team

Location & Working Style:

We ’ r e looking for a motivated and customer-focused Partner Support Agent to join our Partner Support team who work on a hybrid basis, and our office in Piccadilly Gardens being our base, but with 3-4 days remote per week.

Overview:

In this role, you ’ l l be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish.

This is a fast-paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service.

What You'll Do:

• Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently
• Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines
• Deliver excellent customer service by handling inbound queries via phone, email, and internal systems
• Support dealers and brokers throughout the application journey, resolving queries and overcoming challengesIdentify and elevate application issues, working collaboratively with underwriting teams to drive positive outcomes
• Manage e-signature and proof of income requests, providing guidance to ensure a smooth customer experience
• Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements
• Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds

What we are looking for:

• Strong communication skills, both verbal and written
• A proactive, solutions-focused approach to problem solving
• Excellent organisational skills with the ability to manage multiple tasks
• High attention to detail and accuracy
• A team player who enjoys working collaboratively
• A commitment to providing outstanding service to both internal and external stakeholders

Training & Development

• Participate in regular team meetings
• Attend company-wide meetings
• Complete ongoing and quarterly training to support your development

W hy Join Us?

• A supportive and collaborative working environment
• Opportunities to develop your skills and grow your career
• A dynamic role where no two days are the same

If y ou ’ r e l ooking for a role where you can make an impact, build strong relationships, and develop your career, w e ’ d l ove to hear from you.

Hiring Process

• Preliminary Interview (30 mins)
• Face to Face Interview (via Teams) – 1 hour
• Final Round (via Teams) – 15-20 mins

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the front of our Oodler ’ s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it ’ s awesome when we do better every day.
• Everyone ’ s a builder – we ’ r e in this together and we win as a team.
• Bravely honest – we ’ r e honest with ourselves and everyone else.
• Think customer – they ’ r e at the heart of everything we do.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘ O odlers ’ who strive to make positive impacts to our cultures.

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