Partner Support Administrator

Partner Support Advisor (Partner Admin)
£23,809.50 plus great benefits (Work Level 6C)
Hybrid/Scunthorpe, in this role you’ll work in a hybrid way, splitting your time between home and the coming into the office at least twice a week. You’ll work 1 in 4 Saturdays and be on a bank holiday rota (find out more about our hybrid working policy atjobs.coop.co.uk/hybrid-working-policy)

We’re looking for a Partner Support Advisor to join our Partner Admin team at Co-op Wholesale.Since 1977, we’ve championed independent retailers to thrive with Nisa – and now, we’re entering a bold new chapter as Co-op Wholesale. It’s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.

You'll help us make sure we get all the correct product orders to our retail partners.Our admin team consists of admin, bulks, presells and telesales.

As a Partner Support Advisor, you’ll be responsible for setting up accounts and processing product orders from Co-op Wholesale partners, making sure their requirements are met, and that our retailers get everything they need to give shoppers a great experience. You’ll collaborate with teams and colleagues across the business, generating reports and helping to provide a consistently excellent customer service.

What you’ll do

• Set up new accounts and manage product access as well as support partners with bulk/presell orders digitally or via phone
• Accurately upload and push through orders into the system
• Create Excel files and generate reports
• Take delivery and order queries from Co-op Wholesale partners, and help to resolve them
• Collaborate with teams and colleagues across all business areas to give the best service to our retailers

This role would suit people who have

• Proficient IT skills including Excel, with experience or an interest in developing more advanced skills through such as VLOOKUPs and pivot tables
• Self-motivation and the ability to work on your own initiative
• Excellent organisational skills and the ability to manage multiple deadlines
• A high degree of accuracy and attention to detail
• Excellent communication skills with a collaborative approach

Why Co-op Wholesale?

As part of our Co-op Wholesale team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You’ll also get:

• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Hybrid and flexible working options to support your work/life balance
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse working environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Please note that we may close applications for this role early.