Partner Success Manager - Retail

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Pension matching

Parental leave

Paid time off

Diversity & inclusion

Career progression

Sustainability culture

Job summary

TD SYNNEX UK&I is seeking a Partner Success Manager to own internal accounts for Independent retail partners and drive customer satisfaction and new sales opportunities. You will engage vendors and customers, manage pipelines in CRM, and lead cross-functional collaboration to boost revenue.

The role emphasizes relationship-building, proactive engagement, and accountability to deliver results while thriving in a collaborative culture.

Qualifications

• Proven sales experience with targets.
• Strong ability to prospect, build relationships and negotiate.
• Commercial mindset with growth focus.
• Highly organized with pipeline and time management.
• Experience using CRM and sales management systems.

Responsibilities

• Manage and grow a portfolio of mid-sized partners.
• Engage face-to-face with vendors and customers to build lasting relationships.
• Serve as the primary contact for customers and vendors.
• Generate and own the pipelines and CRM data for visibility and continuity.
• Lead weekly alignment calls with cross-functional teams.
• Develop and implement strategies to boost revenue and profit.
• Drive pricing management as a lever for success.

Skills

Sales experience

Relationship building

Negotiation

CRM proficiency

Pipeline management

Tools

CRM software

Job description

Drive customer growth. Uncover new opportunities. Turn relationships into results.

Are you a detail-oriented professional with a passion for sales and building relationships? TD SYNNEX is actively seeking a Partner Success Manager who will own Internal accounts for Independent retail partners and deliver customer satisfaction and develop new sales opportunities. If you thrive on proactive engagement, solution-based conversations, and building trusted relationships, this is your chance to make a meaningful impact.

We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference.

Why You'll Love Working Here

Here a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• "Moments that matter" paid time off (yes, even for your pet's birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do; they're not just posters on the wall:
• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You'll Be Doing

• Manage and grow a portfolio of mid-sized partners
• Engage face-to-face with vendors and customers to build lasting relationships.
• Serve as the primary point of contact for customers and vendors
• Generate and own the pipelines and CRM data for visibility and continuity.
• Lead weekly alignment calls and collaborate internally with Category and Purchasing teams.
• Develop and implement strategies to boost performance and achieve revenue and profit targets.
• Drive pricing management as a key lever for success.

What You'll Bring

• Proven sales experience with a track record of delivering against revenue targets.
• Strong prospecting, relationship-building, and negotiation skills.
• Commercially minded with the ability to identify and close growth opportunities.
• Highly organised with excellent pipeline and time management.
• Experience using CRM and sales management systems.
• Confident communicator with a customer-first approach.
• IT channel experience preferred.

If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration,

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. You may be exactly the person we're looking for!