Partner Success Manager - French Speaker

monday.com; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading SaaS company in London is looking for a French-speaking Partners Success Manager. This role involves collaborating with business partners to ensure customer success and satisfaction. The ideal candidate will have over 3 years in customer success management in a SaaS environment and be fluent in French and English. Attendance at the London office is required 3 days a week.

Qualifications

• 3+ years of experience in SaaS Customer Success Management, working with clients.
• Proven experience in driving customer value realization and aligning product capabilities to business outcomes.
• Superb written and verbal communication skills in both French and English.

Responsibilities

• Work closely with Partnerships managers to share portfolio insights.
• Provide onboarding and training for new partners.
• Prepare regular reports of progress and forecasts to stakeholders.

Skills

Customer Success Management

Bilingual (French and English)

Technical Project Management

Analytical Skills

Customer Relations

Job description

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Description

Our Partnerships Group is growing, and we are looking for a French-speaking Partners Success Manager to join the team! You'll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships' Customer Excellence team.

In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our EMEA partners and their customers.

Please note that this role requires attending our London office 3 days a week*

About The Role

• Work closely with the Partnerships managers to share portfolio insights of their partners.
• Work closely with the partners to build their customer success management skills to ensure their customers' retention and satisfaction.
• Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
• Provide onboarding and training for new partners to ensure they're able to help teams find value with monday.com
• Forecast and track key account metrics
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Provide professional support to enhance customer's and partners' dedication to monday.com

Requirements

• 3+ years of experience in SaaS Customer Success Management, working with clients
• French native speaker - Must
• Proven experience in driving customer value realization and aligning product capabilities to business outcomes.
• Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
• Experience collaborating with developers, engineers, and product managers to meet customer requirements
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
• Excellent organizational and time-management skills
• Analytical skills and passion towards technology
• Superb written and verbal communication skills (French and English)