Partner Success Manager - DACH Region

monday.com; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

monday.com recherche un Partners Success Manager pour rejoindre l'équipe à Londres. Dans ce rôle, vous serez responsable de garantir la satisfaction client de nos partenaires, tout en développant leurs compétences en gestion du succès. La position est hybride, trois jours au bureau et se concentre sur l'optimisation du succès client dans la région EMEA.

Qualifications

• 3+ ans d'expérience en SaaS Customer Success Management, en collaboration avec des clients du secteur DACH.
• Capacité à interagir avec des équipes interfonctionnelles et à négocier des solutions.
• Compétences organisationnelles et de gestion du temps exceptionnelles.

Responsibilities

• Travailler avec les partenaires pour développer leurs compétences en gestion du succès client.
• Préparer des rapports réguliers de progrès et prévisions pour les parties prenantes internes et externes.
• Assurer une formation et intégration des nouveaux partenaires.

Skills

Gestion du succès client

Compétences analytiques

Compétences de présentation

Gestion de projet technique

Négociation de solutions

Job description

Our Partnerships Group is growing, and we are looking for a Partners Success Manager to join the team! You’ll work closely with our business partners and their clients (both existing and new prospects) to ensuremonday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships’ Customer Excellence team.

In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our EMEA partners and their customers.

This role is based in our London office and will be a hybrid working role with 3 days per week in the office.

About The Role

• Work closely with the Partnerships managers to share portfolio insights of their partners.
• Work closely with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
• Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
• Provide onboarding and training for new partners to ensure they’re able to help teams find value withmonday.com
• Forecast and track key account metrics
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Provide professional support to enhance customer’s and partners’ dedication tomonday.com

Your Experience & Skills

• 3+ years of experience in SaaS Customer Success Management, working with clients in the DACH region
• Fluency in German or French is an advantage
• Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
• Experience collaborating with developers, engineers, and product managers to meet customer requirements
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
• Excellent organizational and time-management skills
• Analytical skills and passion towards technology

We believe in equal opportunity.

monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.

monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to [e-mail].

All requests for accommodation are treated confidentially , as practical and permitted by law.

Meet the Customer Success team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.