Partner Service Delivery Manager

Arrow XL; Wigan; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading logistics company in Wigan is seeking a Partner Service Delivery Manager. You will oversee a network of Delivery Partners to ensure compliance and enhance performance. The ideal candidate has experience in delivery management and excels in relationship building. This role offers a competitive salary and a comprehensive benefits package, including 34 days of annual leave, private medical insurance, and opportunities for professional growth.

Benefits

34 days’ annual leave

Private Medical Insurance

Pension Plan

Gym discounts

Cycle to Work scheme

Qualifications

• Strong track record of building and maintaining relationships.
• Significant experience in delivery and account management.
• Ability to identify challenges and adapt to perform.

Responsibilities

• Oversee Delivery Partners to meet contractual standards.
• Collaborate with teams to set contractual performance expectations.
• Provide development through capacity building initiatives.

Skills

Relationship management

Operational contract management

Organizational skills

Time management

Problem-solving

Tools

Microsoft Office

Job description

Overview

Partner Service Delivery Manager – Wigan or Worcester. Salary: £50,000 - £65,000, plus £6,600 car allowance and other benefits. Location: Wigan Depot or Worcester. Job type: Permanent. Sector: Transport, Logistics. Region: North West.

Responsibilities

• Oversee a network of Delivery Partners to ensure they consistently meet or exceed contractual requirements and minimum standards.
• Attend Monthly Review Meetings to assess performance and drive improvement, including progression through formal performance management processes as needed.
• Foster continuous improvement and capacity building across the subcontractor network with development plans and execution.
• Identify priority areas for quality and performance enhancement as part of the Continuous Improvement Plan.
• Collaborate with senior commercial, operational, procurement, and delivery teams to define contractual performance expectations and set the annual Delivery Partner budget.
• Re-profile expectations at least quarterly to ensure accurate forecasting, target setting, and resource allocation across the network.
• Work with Operational teams and internal stakeholders to implement improvements across the Delivery Partner network.
• Provide subcontractor development through targeted capacity building initiatives and improvement planning.
• Manage Delivery Partner compliance risks in collaboration with the Compliance Team, ensuring adherence to contractual obligations and governance standards.
• Maintain auditable records of contract management activities and provide evidence of compliance for audits and accreditations.
• Conduct site visits and observations to monitor the quality of provision and services delivered to participants.

What we’re looking for

• Strong track record of building and maintaining productive relationships with employers, partners, and stakeholders, with ability to develop strategic relationships.
• Significant experience in the employment and/or training sectors, with operations, last mile delivery, account/relationship management, small business logistics, or retail/vendor/supplier management.
• Highly organized with excellent planning and time management, attention to detail, and ability to work under pressure.
• Ability to identify challenges, think flexibly, and resolve issues to meet performance expectations.
• Experience managing operational contracts and applying performance management frameworks, including addressing underperformance and working with third-party resources regionally or nationally.
• Experience with a contingent workforce and seasonal peaks is highly desirable.
• Financial awareness and strong administrative, IT, and Microsoft Office skills.
• Solid understanding of local and regional labour markets.

What’s in it for you?

• Competitive salary and comprehensive benefits package, with opportunities for growth in a collaborative, innovative environment.
• Benefits include: 34 days’ annual leave (including bank holidays), Holiday Buy Scheme, Pension Plan, Private Medical Insurance, Life Insurance, Medicash, 24/7 Wellbeing Support, Career Growth programs, Staff Discounts, Gym discounts, Cycle to Work, Long Service Awards, Recognition Programmes, Team Incentives, Retail Discounts.

How to apply

It’s quick and easy to apply online — just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you! At ArrowXL, we’re proud to be an equal opportunities employer. If you’re invited to interview and need adjustments, please let us know.

Contact details

Arrow XL
Tel: [phone]
Contact: Danny Colbert
Email: [e-mail]