Partner Operations Manager (English, French)

Google; London; On-site; GBP 40,000 - 80,000; Full time

Job description

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Minimum qualifications:

1. Bachelor's degree or equivalent practical experience.
2. 2 years of experience in a technical project management or a customer-facing role.
3. Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

1. Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
2. 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
3. 2 years of experience in a customer-facing role.

About the job

In this role, you will leverage communication and technical expertise to provide solutions and deliver results across projects. You will manage engaging priorities and execute multiple tasks in a fluid environment. You will apply technical acumen to troubleshoot complex issues, while communicating solutions to both technical and non-technical audiences. Additionally, you will bring experience in project or program management within the technology or media sectors, using the knowledge of the Turkish YouTube creator and partner landscape to support initiatives and enhance user engagement.

Responsibilities

1. Deliver operational support to YouTube partners through email communication. Consult with cross-functional teams to optimize YouTube products and services, ensuring partner satisfaction.
2. Collaborate with Partner Managers and Partner Technology Managers to develop and execute partner-centric business plans and growth strategies.
3. Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
4. Utilize key metrics to assess data through both quantitative and qualitative analysis, translating findings into insights.
5. Contribute to the scalability of the Partner Operations team by developing solutions, driving efficiency gains, and conducting root cause analysis.